Bilingual Insurance Verification Specialist (Medical Front Desk)
About The Position
The Insurance Verification Specialist (Greeter) is an integral member of the Suvida Healthcare team and serves as the first point of contact for patients, family members, and visitors at the center. The role provides exceptional customer service, welcomes and attends to visitors, answers questions, manages incoming and outgoing calls, verifies insurance benefits, and assists with clinical clerical tasks. The position also supports patient referrals and authorizations, appointment scheduling, transportation arrangements, copay collection, and updates to patient information in the electronic medical record platform. The specialist attends clinic huddles and monthly meetings and performs other duties as assigned.
Requirements
- At least 1 year of progressive work experience in the healthcare industry.
- At least 2 years of customer service experience.
- Bilingual in English and Spanish.
- Experience documenting electronic medical records.
- Comfortable working independently.
- CPR/BLS certification, or willingness to obtain it within 7 days of employment.
- High school diploma or equivalent.
Nice To Haves
- Experience managing referrals and authorizations.
- Experience in value-based care operations.
- Bachelor’s degree in healthcare administration, business, or hospitality.
Responsibilities
- Provide the highest possible level of customer service.
- Show respect and concern for all patients.
- Attend clinic huddles and monthly clinic meetings.
- Greet and welcome patients to the clinic.
- Assist patients to the seating area, including patients using wheelchairs.
- Help patients schedule transportation to and from the clinic.
- Verify that insurance benefits are active.
- Collect any copays required for patient visits.
- Manage phone lines by answering calls, taking messages, and making outbound calls as instructed.
- Process patient referrals and obtain authorizations.
- Assist with scheduling appointments for patient referrals.
- Update patient information and make changes in the EMR platform.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
