Medical Front Desk/Insurance Verification

ENT and Allergy Associates of Florida • Panama City, FL

7d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking an experienced Medical Front Desk professional for its Panama City office. This full-time role supports a medical practice providing general and subspecialty ENT medical and surgical care. The position requires strong customer service skills and experience with medical front desk work, insurance verification, eligibility, benefits, and prior authorizations. The successful candidate will be organized, motivated, able to multitask, and comfortable handling a high volume of patients, phone calls, and charts. EMR and medical records experience, along with check-in and check-out experience, is preferred. The candidate should be willing to learn about the ENT and Audiology field.

The schedule is Monday through Thursday, 7:30 a.m.–5:00 p.m., and Friday, 7:30 a.m.–1:30 p.m. Salary will be determined based on experience. The employer is an equal-opportunity employer and maintains a tobacco-free workforce. Applicants considered for positions are subject to criminal, government, credit, drug (including nicotine and tobacco), driver, and professional-license background checks.

Requirements

• Preferred one year of previous experience in a medical practice.
• Prior medical front desk experience with extensive knowledge of insurance verification, eligibility, benefits, and prior authorizations.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.

Nice To Haves

• Bilingual Spanish-speaking ability.
• EMR and medical records experience.
• Check-in and check-out experience.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet arriving patients, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient co-payments and payments for uninsured visits.
• Verify insurance.
• Schedule appointments for new and recurring patients based on physician and PA/NP availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Call patients to remind them of upcoming appointments and help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Travel between ENTAAF offices for support purposes when required.

Benefits

• Medical, dental, and vision coverage, effective the first of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first of the month after one year of full-time employment.
• 401(k), effective the first of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed