Front Desk Insurance Coordinator

Lovely Skin • Omaha, NE

4d • Onsite

About The Position

As a Front Desk Insurance Coordinator with Schlessinger MD, you will help create a positive patient experience by assisting patients with health insurance coverage and supporting a smooth clinic visit from check-in through check-out. The role verifies insurance benefits, explains patient responsibilities, supports referrals and prior authorizations, schedules appointments, and completes front desk and administrative duties. The clinic is fast-paced, with a focus on maintaining a high standard of patient experience.

This is a full-time, non-exempt, on-site position in Omaha, Nebraska. The coordinator works closely with patients, providers, nursing staff, the billing team, and management. Schlessinger MD is part of LovelyGroup, whose mission is to help everyone feel confident in their skin.

Requirements

• 1–2 years of medical reception or insurance-related experience.
• Working knowledge of health insurance terminology, including deductibles, copays, coinsurance, and out-of-pocket expenses.
• Experience verifying insurance eligibility and benefits.
• Experience scheduling appointments and working with an electronic medical records (EMR) system.
• Exceptional communication and phone skills, including the ability to explain insurance information clearly and accessibly.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Team-focused approach and willingness to help where needed to minimize wait times and support the patient experience.
• Friendly, patient-first approach and genuine desire to help others.

Nice To Haves

• Previous clinic experience.
• Familiarity with insurance referrals and prior authorizations.
• Experience with EMR systems such as Nextech or Epic.

Responsibilities

• Verify insurance eligibility and benefits, review coverage details, and help patients understand their insurance responsibilities before appointments.
• Review insurance information, identify coverage limitations, and communicate potential out-of-pocket expenses, including copays, deductibles, and coinsurance.
• Obtain and verify insurance cards, update patient demographics, and enter accurate insurance information into the electronic medical records system.
• Coordinate insurance referrals and prior authorizations as needed with providers, nursing staff, and the billing team.
• Answer patients’ insurance-related questions and explain information in a friendly, professional, easy-to-understand manner.
• Use a multi-line phone system to schedule appointments, take messages, and make reminder and confirmation calls.
• Check patients in and out, collect payments, and accurately update patient accounts.
• Prepare superbills for upcoming appointments, scan documents into medical records, and complete daily administrative tasks.
• Communicate insurance concerns, scheduling issues, and clinic delays to the appropriate team members and keep patients informed.
• Maintain accurate patient records and assist with electronic file maintenance.
• Communicate professionally and consistently with patients, the billing team, nursing staff, providers, and management.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision coverage available on the first of the month after starting.
• 401(k) with employer match.
• Profit-sharing plan.
• Competitive wages.
• Annual bonus.
• Paid time off.
• Eight paid holidays each year.
• Employee discount on products and services.
• Scrubs provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed