Front Desk Insurance Coordinator

LovelySkin Talent • Omaha, NE

5d • Onsite

About The Position

Schlessinger MD is seeking a Front Desk Insurance Coordinator to support a positive patient experience and help patients understand their health insurance coverage. This on-site role is based in Omaha, Nebraska, and combines insurance coordination with front-desk and administrative duties in a busy dermatology clinic. The coordinator verifies insurance eligibility and benefits, explains patient responsibilities and potential out-of-pocket costs, and helps ensure accurate insurance information is maintained in the electronic medical records system. The role also supports referrals and prior authorizations, appointment scheduling, patient check-in and check-out, payment collection, and communication among patients and clinic teams. The position is full-time and non-exempt.

Requirements

• 1–2 years of medical reception or insurance-related experience.
• Working knowledge of health insurance terminology, including deductibles, copays, coinsurance, and out-of-pocket expenses.
• Experience verifying insurance eligibility and benefits.
• Experience scheduling appointments and working with an electronic medical records (EMR) system.
• Exceptional communication and phone skills, including the ability to explain insurance information clearly and approachable.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Team-focused approach and willingness to help where needed to minimize wait times and support the patient experience.
• Friendly, patient-first approach and genuine desire to help others.

Nice To Haves

• Previous clinic experience.
• Familiarity with insurance referrals and prior authorizations.
• Familiarity with EMR systems such as Nextech or Epic.

Responsibilities

• Verify patient insurance eligibility and benefits, review coverage details, and explain insurance responsibilities before appointments.
• Identify coverage limitations and communicate potential out-of-pocket expenses, including copays, deductibles, and coinsurance.
• Obtain and verify insurance cards, update patient demographics, and enter accurate insurance information into the EMR system.
• Coordinate insurance referrals and prior authorizations with providers, nursing staff, and the billing team.
• Answer patients’ insurance-related questions and provide clear, friendly guidance.
• Use a multi-line phone system to schedule appointments, take messages, and make reminder and confirmation calls.
• Check patients in and out, collect payments, and update patient accounts accurately.
• Prepare superbills for upcoming appointments, scan documents into medical records, and complete daily administrative tasks.
• Communicate insurance concerns, scheduling issues, and clinic delays to appropriate team members and keep patients informed.
• Maintain accurate patient records and assist with electronic file maintenance.
• Communicate professionally with patients, the billing team, nursing staff, providers, and management.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision coverage available on the first of the month after starting.
• 401(k) with employer match.
• Profit-sharing plan.
• Competitive wages and annual bonus.
• Paid time off.
• Eight paid holidays each year.
• Employee discount on products and services.
• Scrubs provided.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed