Medical Front Desk/Insurance Verification

ENT and Allergy Associates of Florida • Panama City, FL

8d • $16 - $18 • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking an experienced Medical Front Desk professional for a full-time position at its Panama City office. The practice provides general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services. The role requires strong customer service skills and extensive knowledge of insurance verification, eligibility, benefits, and prior authorizations. The ideal candidate is organized, motivated, able to multitask and manage a high volume of patients, phone calls, and charts, and willing to learn all aspects of the ENT and Audiology field. EMR and medical records experience, along with patient check-in and check-out experience, is preferred.

The schedule is Monday through Thursday, 7:30 a.m. to 5:00 p.m., and Friday, 7:30 a.m. to 1:30 p.m. Salary will be determined based on experience. The position may require travel between ENTAAF offices for support purposes. The employer is an equal-opportunity employer and maintains a tobacco-free workforce. Background checks are performed on applicants being considered for positions.

Requirements

• Preferred one year of previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.

Nice To Haves

• Bilingual Spanish speaking is a plus.
• EMR and medical records experience.
• Patient check-in and check-out experience.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients upon arrival, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient payments for co-pays and uninsured visits.
• Verify insurance.
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Call patients to remind them of upcoming appointments and help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.

Benefits

• Medical, dental, and vision coverage effective the first day of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance effective the first day of the month after one year of full-time employment.
• 401(k) effective the first day of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed