Insurance Verification Specialist

Select Medical•Dallas, TX

2d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is hiring an Insurance Verification Specialist in Dallas, Texas. This is a full-time, onsite position with hours that vary between Monday and Friday, 7 a.m. and 7 p.m. Compensation depends on the candidate’s experience and internal equity; the stated starting salary is $19–$25 per hour, based on experience. At least two years of insurance experience is required. The specialist verifies patient insurance benefits by phone or through approved online platforms, documents benefits in the Therapy Source New Patient Registration (NPR) system, and provides insurance data support to clinics and the Central Billing Office. The role also supports special projects. Candidates must come into the office; the position is not remote.

Requirements

High school diploma or GED.
At least two years of insurance experience.
Good organizational skills.
Excellent telephone and people skills.
Time-management skills and demonstrated ability to meet deadlines.

Nice To Haves

Customer service experience.
Knowledge of insurance verification.
Healthcare, medical, or dental office administration experience.

Responsibilities

Verify insurance eligibility and patient benefits by phone or approved online platforms.
Use resources and tools to identify in-network payers and communicate out-of-network options to front-office clinic staff.
Document and track payer-specific requirements and enter insurance benefits in the Therapy Source NPR comment screen within 24 hours of receiving them, provided all required information is available and accurate.
Ensure information entered in the NPR system, such as patient ID and group number, is accurate and consistent with the information provided.
Communicate demographic-information issues and insurance-company problems to the Administrative Service Manager.
Forward updates, changes, and additions to insurance plans to the Administrative Service Manager in a timely manner.
Report daily statistics to help ensure department goals are met.
Notify front-office clinic staff of pre-certification or referral requirements as soon as the information is received from the insurance company.
Answer calls for the insurance verification administrative offices in a timely and professional manner.
Confirm insurance information is complete and accurate before a prospective patient’s admission.
Provide patient insurance support to front-office, billing, and collections staff.
Provide support for special projects and perform other assigned tasks.