Insurance Verification Specialist
About The Position
The Insurance Verification Specialist completes live verifications of benefits (VOBs) with insurance companies and gathers appropriate patient demographic information for patient charts. The role promotes the organization’s mission, values, and vision; provides excellent customer service while following HIPAA confidentiality and privacy protocols; maintains timely turnaround for live VOBs; and works with Admissions to obtain accurate insurance information. Other duties may be assigned. The position is full-time, non-exempt, and located at NeuroBehavioral Hospitals in Boynton Beach, Florida. It reports to the Director of Billing.
Requirements
- High school diploma or GED equivalent, with a combination of education.
- At least two years of experience in customer service and collections.
- Knowledge of the substance abuse treatment field.
- Proficiency with relevant computer software and hardware applications, including Word, Excel, PowerPoint, Outlook, billing systems and/or scheduling applications, and Collaborate MD.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple tasks and set priorities.
- Ability to handle highly sensitive and confidential information.
- Ability to work in a fast-paced, high-energy environment.
- Excellent interpersonal and customer-facing skills.
- Accuracy and attention to detail.
Responsibilities
- Complete live verifications of benefits with insurance companies.
- Gather appropriate patient demographic information for charts.
- Promote the organization’s mission, values, and vision.
- Provide excellent customer service and follow HIPAA confidentiality and privacy protocols.
- Maintain timely turnaround for live verifications of benefits.
- Work with Admissions to obtain accurate insurance information.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
