Insurance Verification Specialist

Baylor Scott & White Institute for Rehabilitation - Outpatient•Fort Worth, TX

2d•$19 - $25•Onsite

About The Position

The Insurance Verification Specialist verifies patient insurance benefits by phone or approved online platforms and documents benefits in the Therapy Source New Patient Registration (NPR) system. The position provides insurance data support to clinics and the Central Billing Office, as well as support for special projects. This is an onsite, full-time position in Fort Worth, Texas, with hours varying between Monday and Friday, 8:00 a.m. and 5:00 p.m. The starting salary is $19–$25 per hour, based on experience; compensation also depends on the candidate’s years of experience and internal equity.

Requirements

High school diploma or GED.
At least 2 years of insurance experience.
Good organizational skills.
Excellent telephone and people skills.
Time management skills and demonstrated ability to meet deadlines.

Nice To Haves

Customer service experience.
Knowledge of insurance verification.
Healthcare, medical, or dental office administration experience.

Responsibilities

Verify insurance eligibility by phone or approved online platforms.
Use available resources and tools to identify in-network payers.
Understand out-of-network options and communicate and recommend them to front office clinic staff.
Communicate demographic information issues or problems to the Administrative Service Manager.
Communicate problems with insurance companies to the Administrative Service Manager.
Document and track payer-specific requirements.
Report daily statistics to help ensure department goals are met.
Forward insurance plan updates, changes, or additions to the Administrative Service Manager in a timely manner.
Enter insurance benefits into the comment screen within 24 hours of receipt when the information needed to obtain benefits is available and accurate.
Ensure information entered into the Therapy Source NPR system is accurate, including patient ID and group number.
Notify front office clinic staff as soon as information is received from the insurance company when pre-certification or a referral is needed.
Answer calls for the insurance verification administrative offices in a timely and professional manner.
Ensure insurance information is complete and accurate before a prospective patient’s admission.
Provide patient insurance support to front office, billing, and collections staff.
Perform other tasks as assigned.