Patient Representative (Front Desk) - Cranberry Twp

Touchstone Medical Imaging•Cranberry Township, PA

1d•Onsite

About The Position

UPMC Touchstone Medical Imaging provides outpatient diagnostic imaging services through a joint venture between UPMC and Touchstone Medical Imaging. The Patient Representative provides day-to-day administrative support to outpatient radiology imaging sites to maintain office flow and efficiency. As the first point of contact for patients arriving for appointments, this role supports an exceptional patient experience through reception, registration, payment collection, and appointment scheduling. The Patient Representative also assists with onboarding and training new employees. The position is based in Cranberry Township, Pennsylvania. The stated shift is Monday through Friday, 8 a.m. to 5 p.m.; shifts may vary depending on business needs, and overtime may be needed based on business needs.

Requirements

Customer service experience required.
High school diploma required.
Excellent customer service skills, both internal and external.
Excellent communication skills.
Ability to work independently and as part of a team.
Excellent time-management and organizational skills.
Ability to thrive in a fast-paced environment.
Attention to detail.
Computer literacy.

Nice To Haves

One or more years of medical office experience preferred.
Familiarity with an outpatient clinical setting and patient registration workflows preferred.
Familiarity with medical terminology preferred.

Responsibilities

Receive and register patients, prepare patient paperwork, and maintain demographic and insurance information in electronic records systems.
Collect payments and establish payment plans at the time of service.
Answer, investigate, and direct patient inquiries or complaints to appropriate parties.
Schedule patient appointments and procedures.
Manage incoming phone calls and serve as a resource for patients, referring providers, and colleagues.
Conduct outgoing patient correspondence, including appointment confirmations and follow-up on missed visits.
Communicate with Patient Representatives and clinical staff to help maintain office flow and efficiency.
Work with centralized teams to ensure authorizations, financial estimates, and orders are on file.
Assist Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assist other Patient Representatives and clinic staff with questions or tasks.
Perform other duties as assigned.