Patient Access Representative (Front Desk)

Fair Haven Community Health Care • New Haven, CT

2d

About The Position

The Patient Access Front Desk Representative works closely with patients and clinical professionals, using excellent customer service and multitasking skills to manage front-desk patient-care functions. The role also provides interpretation services. It supports patient registration, scheduling, payment collection and processing, insurance verification, and financial counseling while maintaining patient confidentiality and accurate electronic health records.

Requirements

• High school diploma or GED.
• Bilingual in English and Spanish.
• Excellent interpersonal skills and phone etiquette.
• Strong critical-thinking and problem-solving skills.
• Ability to work as a team member to serve patients.
• Ability to operate a computer and telephone continuously.

Nice To Haves

• At least one year of job-related experience; data-entry experience is highly preferred.
• Electronic appointment scheduling experience.
• Strong customer-service experience.
• Knowledge of referral or prior-authorization procedures.

Responsibilities

• Register patients to meet regulatory requirements, enroll patients in the MyChart portal, update patient information, print profiles, schedule appointments, manage recall lists, and scan documents into the EHR.
• Open, balance, and close the daily cash drawer; post payments; process credit-card payments and end-of-day reports; collect co-pays, deductibles, and co-insurance; and facilitate payment arrangements.
• Review schedules daily for accuracy and appointment opportunities, obtain medical releases for patient-requested forms, and pre-register patients by phone or in person.
• Obtain and accurately enter insurance, demographic, and eligibility information; verify insurance and third-party payer information.
• Discuss financial terms and payment options with patients during pre-registration, calculate sliding-fee eligibility based on client income, and document financial counseling.
• Maintain patient insurance and billing demographic information and protect confidentiality.
• Provide interpretation services.
• Maintain and improve job-specific competencies and perform other duties as assigned.
• Travel within the district as necessary.

Benefits

• Major medical, dental, and vision coverage.
• Voluntary benefits, including AFLAC, short-term disability, long-term disability, and life insurance.
• Paid holidays.
• Generous paid time off.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED