Patient Representative (Front Desk)- Mooresville
About The Position
CEENTA is seeking a friendly, professional, and detail-driven Patient Representative to provide customer service and administrative support in its clinical offices. The role guides patients through check-in and check-out, manages appointment scheduling, verifies insurance, and supports clinic flow while upholding CEENTA’s standards of compassionate patient care. The position is onsite in Mooresville, North Carolina, Monday through Friday, 8 a.m. to 5 p.m., with occasional opening or closing rotation depending on the provider’s schedule. The Patient Representative helps keep the clinic running smoothly and ensures patients feel cared for.
Requirements
- High school diploma or equivalent.
- Strong communication skills that are professional, clear, and courteous.
- Proficiency with EMR systems, Microsoft Office, and office equipment.
- Ability to multitask in a fast-paced environment while maintaining accuracy and a positive attitude.
- Ability to handle confidential information professionally.
Nice To Haves
- Associate degree or higher preferred.
- A minimum of 3 years of prior experience in customer service or a patient-facing medical office role is highly preferred.
Responsibilities
- Welcome and check in patients, supporting efficient and courteous patient flow.
- Verify and enter patient demographic and insurance information in the EHR.
- Schedule, reschedule, and cancel appointments.
- Operate a multi-line phone system and monitor and return messages promptly.
- Process patient check-out, collect co-pays and balances, and help patients understand statements and payment plans.
- Assist patients with kiosk usage and resolve appointment report errors.
- Maintain work queues and index documents into the EHR.
- Keep the lobby and patient areas clean and organized.
- Support clinical teams by sending messages, scanning documents, organizing mail, and handling other administrative needs.
- Demonstrate professionalism and confidentiality and follow CEENTA policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
