Front Desk Representative

Surgery Partners Careers•Newnan, GA

About The Position

The Front Desk Assistant greets patients and performs check-in procedures, maintains current demographic and insurance information in the computer and patient chart, and performs office-opening procedures. The role balances petty cash, collects co-pays and co-insurance, and assists patients as needed. Its primary focus is servicing patients in the lobby, with backup support for phones and other front-office personnel. The position works in a busy office environment with substantial patient contact and involves sitting and standing associated with a normal office environment. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, with occasional evening or weekend work.

Requirements

High school diploma.
One to two years of experience in a healthcare background.
Knowledge of clinic policies and procedures.
Knowledge of computer systems and programs.
Knowledge of medical terminology.
Ability to multitask.
Ability to express compassion and kindness to patients calling and being seen in the office.
Ability to maintain a professional and upbeat attitude.
Written and verbal communication and customer-relations skills.
Ability to work effectively with medical staff, management, authorizations, external agencies, and patients.

Responsibilities

Greet patients and perform check-in procedures.
Maintain current demographic and insurance information in the computer and patient chart.
Perform office-opening procedures.
Balance petty cash.
Collect co-pays and co-insurance.
Assist patients as needed, primarily in the lobby.
Provide backup for phones and other front-office personnel.