Front Desk Representative

01 Vitalant • Lincoln Park, IL

2d • Onsite

About The Position

Vitalant is seeking a Front Desk/Donor Relations Specialist to support its life-saving mission at a local donation center. The role greets donors, provides education about blood and blood product donation procedures, helps ensure donor comfort, answers pre-donation questions, and schedules donors for future donations. The position also supports donor services staff and helps optimize donation opportunities.

Requirements

• High school diploma or GED.
• One year of customer service experience.

Responsibilities

• Greet donors at the donation center.
• Provide education about blood and blood product donation procedures and additional collection techniques.
• Assist with donor comfort and address pre-donation questions.
• Support donor services staff by answering donor questions and monitoring donor wait times.
• Schedule current donors for their next donation appointment.
• Administer customer service and marketing surveys to donors.
• Review and enhance frequent donor programs and automated collection technologies to optimize donation opportunities.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 5% company match.
• Tuition assistance up to $5,000 per year.
• Free basic life and AD&D insurance.
• Free short- and long-term disability insurance.
• Paid time off.
• Employee Resource Groups.
• Recognition and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED