Patient Access / Front Desk Coordinator

Symbiotic Services•Atlanta, GA

5d•Onsite

About The Position

Symbiotic Services, LLC is recruiting for a confidential specialty healthcare client in the Atlanta, Georgia area. This anticipated full-time, on-site role serves as a primary point of contact for patients, families, healthcare providers, and external medical facilities. The coordinator manages high-volume patient communications, registration, appointment scheduling, and front office operations while providing accurate, professional, and compassionate service. The practice handles approximately 425 incoming calls and 100 patient visits daily across the team, as well as infusion appointments, hospital discharge follow-up scheduling, and IV medication appointments. The coordinator works with clinical, scheduling, insurance verification, and prior authorization teams and maintains patient and appointment information in electronic health record and practice management systems. Opening timing, start date, compensation, and benefits are subject to confirmation.

Requirements

Previous experience in a high-volume medical front desk, patient access, patient registration, or healthcare administrative support position.
Strong administrative and organizational capabilities, including the ability to manage complex schedules and competing priorities.
Professional communication skills and a polished, service-oriented presence with patients, families, healthcare providers, and visitors.
Experience managing high call volumes while maintaining accuracy and excellent customer service.
Ability to multitask and remain calm, organized, and responsive under pressure.
Strong computer proficiency and ability to learn EHR, scheduling, and practice management systems quickly.
Experience scheduling patient appointments, maintaining registration records, and handling confidential patient information.
Excellent attention to detail and accuracy in patient documentation and appointment coordination.
Strong written and verbal communication skills.
Ability to work independently and collaborate effectively with clinical and administrative teams.
Professionalism, discretion, and empathy when assisting patients with complex healthcare needs.

Nice To Haves

Previous experience in oncology, hematology, infusion services, or another specialty healthcare environment.
Experience coordinating complex medical schedules involving multiple providers, treatment appointments, or hospital discharge follow-up visits.
Familiarity with infusion center scheduling and medication authorization workflows.
Experience using athenahealth or comparable EHR and practice management systems.
Background in patient registration, insurance documentation, and medical records management.
Experience supporting high-volume specialty medical practices or multidisciplinary healthcare teams.
Executive administrative support experience or advanced front office coordination skills.
Familiarity with medical terminology and healthcare scheduling procedures.

Responsibilities

Manage high volumes of incoming calls from patients, families, hospital representatives, referring providers, and external healthcare facilities.
Support front office operations across a team handling approximately 425 incoming calls daily.
Perform patient check-in and check-out accurately and professionally, supporting approximately 100 patient visits daily across the team.
Schedule and coordinate infusion center appointments, supporting approximately 35–40 appointments daily.
Coordinate multiple follow-up appointments for patients transitioning from hospital care to outpatient services, supporting approximately 4–9 discharge-related scheduling cases daily.
Schedule IV medication appointments after required insurance authorizations have been approved, supporting approximately 5–6 appointments daily.
Schedule new patient consultations, complete registration, and verify demographic and administrative information.
Collect, scan, upload, and accurately index insurance cards, identification documents, and other required medical office paperwork.
Coordinate with insurance verification, prior authorization, clinical, and scheduling teams to ensure appointments are appropriately scheduled and documented.
Maintain accurate patient records, appointment details, and registration information in EHR and practice management systems.
Respond to patient questions about appointments, scheduling procedures, and administrative requirements.
Identify and resolve scheduling conflicts, incomplete registration information, and patient access concerns.
Communicate appointment changes and scheduling updates to patients and internal departments.
Coordinate front desk activities with clinical and administrative staff to support efficient patient flow.
Maintain patient confidentiality and comply with applicable healthcare privacy requirements.
Provide patients and families with a professional, welcoming, and compassionate experience.