Medical Assistant Jobs in Riverside, OH

About The Position

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited.
• High school diploma, GED, or state/territorial proficiency certificate.
• Proficiency in spoken and written English.
• One year of experience equivalent to the next lower grade level, GS-05 Medical Support Assistant, including healthcare-service support, answering phones, greeting patients, relaying messages, and scheduling appointments by interpreting and verifying provider orders against scheduling guidelines.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to establish team goals and support patient care.
• Ability to independently set priorities and organize work to meet deadlines while complying with processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Advanced knowledge of healthcare processes related to access to care, including interdisciplinary coordinated care, community-care models, scheduling, and patient portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative patient support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Must pass a pre-employment physical evaluation and meet background/security and onboarding requirements.
• Must participate in the seasonal influenza vaccination program.
• Must serve a two-year trial period.
• Resume must document job titles, duties, start and end dates by month and year, and hours worked per week for qualifying experience.

Responsibilities

• Provide specialized administrative patient support in collaboration with an interdisciplinary coordinated care team.
• Apply administrative judgment and clinical flow processes to support access to care across clinics, specialties, and community-care resources.
• Recommend changes to clinic procedures based on current administrative guidelines.
• Use advanced patient systems in support of multiple clinics.
• Review clinic appointment availability and utilization with the patient care team, monitor schedules, and make adjustments as needed.
• Communicate with patients, interdisciplinary teams, VA medical centers, and other agencies, including supporting inpatient-to-outpatient discharge communications and communications with non-VA medical facilities.
• Prepare correspondence notifying patients of normal laboratory results and manage follow-up systems for consults, tests, and other care.
• Process incoming patient secure messages through My HealtheVet and coordinate with the care team as appropriate.
• Participate in team huddles and meetings to plan, problem-solve, share information, and follow up on patient care.
• Set priorities and deadlines and adjust work flow and sequencing to meet team and patient needs.
• Identify incomplete encounters and communicate findings to providers as needed.
• Assist the team in reinforcing care plans and self-help solutions.
• Enter appropriate information into electronic records; monitor pre-appointment information and requirements; and verify, validate, and resolve issues in patient systems.
• Review patient information and clinic schedules to determine whether patients require immediate appointments and inform team members about shared patients.
• Use word-processing and office automation software to store and retrieve electronic documents, operate printers, edit and format documents, and send and receive email.

Benefits

• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to family-income and other eligibility limits.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term-care insurance; many federal insurance programs may be carried into retirement.
• Competitive salary and regular salary increases.