Sobering Medical Assistant (Full-Time) (AM Shift) (Irvine, CA)

Phoenix Houses of California•Irvine, CA

6d•Onsite

About The Position

Reporting to the Facility Manager, the Sobering Medical Assistant provides direct, non-clinical support to individuals accessing Phoenix House Sobering Center services. The role promotes a safe, respectful, trauma-informed, and recovery-oriented environment for people experiencing the effects of alcohol or other substance use. The position engages clients nonjudgmentally, assists with basic needs, supports client safety and comfort, provides recovery-oriented education and information, and facilitates connections to substance use disorder treatment, behavioral health services, medical care, housing, and other community resources. The Sobering Medical Assistant works on a multidisciplinary team and collaborates with clinical and medical personnel, recovery staff, case managers, outreach teams, emergency personnel, law enforcement, community-based organizations, and other service providers to facilitate referrals and warm handoffs. The position recognizes changes in clients’ conditions and promptly communicates concerns to supervisors or qualified clinical or medical personnel. It also completes and documents client observations at least every 15 minutes, or more frequently when required. The role is based at a facility in Irvine, California. The open shift is Tuesday through Saturday, 2:45 p.m. to 11:15 p.m., and weekend coverage is required. A Medical Assistant certificate is required.

Requirements

High school diploma or equivalent.
Completion of a Medical Assistant training program.
Documentation of required Medical Assistant training and competency, as applicable to assigned duties.
Maintain a valid credential during employment.
Obtain TB test clearance and update it annually.
Proficiency with MS Office systems.
Ability to use an electronic healthcare record.
Ability to establish and maintain effective working relationships.
Effective oral and written communication skills.
Ability to work effectively in a fast-paced, changing environment.
Ability to establish and consistently enforce appropriate boundaries with patients.
Ability to model positive behavior and demeanor.
Understanding of addiction, co-occurring models, and treatment modalities.
Understanding of patient development and family systems.
Strong time management and organizational skills.
Flexibility, problem-solving ability, self-direction, customer-service orientation, and ability to collaborate.
Ability to engage and build rapport with patients and families from various backgrounds.
Commitment and adherence to Phoenix House’s Mission, Vision, and Values: Integrity, Collaboration, Appreciation, Respect, Excellence, and Forward-Thinking.
Weekend coverage is required; the listed shift is Tuesday through Saturday, 2:45 p.m. to 11:15 p.m.

Nice To Haves

Six months of prior experience in a healthcare, behavioral health, substance use treatment, or related field.
Bilingual in Spanish.

Responsibilities

Welcome clients and orient them to the Sobering Center respectfully and professionally.
Build supportive relationships with clients while maintaining appropriate professional boundaries.
Provide non-clinical emotional and practical support during clients’ stays.
Support clients in identifying appropriate next steps after their Sobering Center stay.
Conduct and document client observations at least every 15 minutes, or more frequently as required by the client’s condition, program protocol, or qualified clinical or medical personnel.
Document each client’s general presentation, responsiveness, behavior, location, and notable changes in condition, accurately and within required timeframes using the designated documentation system.
Immediately communicate significant changes in a client’s physical, emotional, or behavioral condition or level of consciousness to the appropriate supervisor, nurse, medical provider, or other qualified personnel.
Follow established procedures for identifying and responding to medical and behavioral emergencies.
Assist clients with showers, laundry, and other program amenities when available.
Assist with transportation or other discharge arrangements in accordance with program policy.
Use approved de-escalation techniques in response to challenging behaviors.
Complete required incident documentation following significant behavioral or safety events.
Ensure documentation complies with Phoenix House policies and applicable legal and regulatory requirements.
Communicate relevant information during shift-to-shift handoffs.
Attend required staff training and complete it on time in accordance with Phoenix House and state licensing requirements.
Attend and participate in program and all-staff meetings.
Adhere to and promote the Phoenix House Mission, Vision, and Values and serve as a role model.
Assume lead duties for shifts when assigned.
Perform other duties as assigned.