Sobering Center Recovery Specialist (PM Shift) (Full-Time) (Irvine, CA)

Phoenix Houses of California•Irvine, CA

About The Position

Reporting to the Facility Manager, the Sobering Center Recovery Specialist provides direct, non-clinical support to people accessing Phoenix House Sobering Center services. The role promotes a safe, respectful, trauma-informed, recovery-oriented environment for individuals experiencing the effects of alcohol or other substance use. The specialist engages clients nonjudgmentally, supports basic needs, safety, and comfort, provides recovery-oriented information, and connects clients with treatment, behavioral health services, medical care, housing, and community resources. Working with a multidisciplinary team, the specialist collaborates with clinical and medical personnel, recovery staff, case managers, outreach teams, emergency personnel, law enforcement, community organizations, and other service providers to coordinate referrals and warm handoffs. The role includes recognizing and promptly communicating changes in clients' conditions, documenting observations at least every 15 minutes or more frequently when required, and responding to emergencies under established procedures. The position works the PM shift, Friday through Tuesday, from 2:45 p.m. to 11:15 p.m., and reports to the Facility Manager.

Requirements

High school diploma or equivalent.
Registration or certification as an Alcohol and Drug (AOD) Counselor recognized by the Department of Health Care Services (DHCS).
Maintain a valid credential during employment.
Obtain TB test clearance and update it yearly.
Proficiency in Microsoft Office systems.
Ability to use an electronic healthcare record.
Ability to establish and maintain effective working relationships and communicate effectively orally and in writing.
Ability to work effectively in a fast-paced, changing environment.
Ability to establish and consistently enforce appropriate boundaries with patients.
Understanding of addiction, co-occurring models, and treatment modalities.
Understanding of patient development and family systems.
Strong time management and organizational skills.
Flexibility, problem-solving, self-direction, customer service orientation, and collaboration skills.
Ability to engage and develop rapport with patients and families from various backgrounds.
Ability to conduct First Aid and CPR in an emergency.
Ability to lift and move objects weighing up to 25 pounds, with or without assistance.
Ability to sit, stand, walk, or remain on one's feet for extended periods.
Undergo regular health screenings, including those that may involve TB testing, COVID testing, and vaccinations.

Nice To Haves

Six months of prior experience in a related field.
Bilingual in Spanish.

Responsibilities

Welcome clients and orient them to the Sobering Center respectfully and professionally.
Build supportive relationships with clients while maintaining appropriate professional boundaries.
Provide non-clinical emotional and practical support during clients' stays.
Support clients in identifying next steps after their Sobering Center stay.
Conduct and document client observations at least every 15 minutes, or more often as required by the client's condition, program protocol, or qualified clinical or medical personnel.
Record each client's general presentation, responsiveness, behavior, location, and notable changes in condition during required observations.
Complete observations within required timeframes and accurately record them in the designated documentation system.
Promptly communicate significant physical, emotional, behavioral, or consciousness changes to the appropriate supervisor or qualified personnel.
Follow established procedures for identifying and responding to medical and behavioral emergencies.
Assist clients with showers, laundry, and other available program amenities.
Assist with transportation or other discharge arrangements consistent with program policy.
Use approved de-escalation techniques to respond to challenging behaviors.
Complete incident documentation after significant behavioral or safety events.
Ensure documentation complies with Phoenix House policies and applicable legal and regulatory requirements.
Communicate relevant information during shift handoffs.
Attend required staff training and complete it on time.
Attend and participate in program and all-staff meetings.
Adhere to and promote Phoenix House's Mission, Vision, and Values and serve as a role model.
Assume shift lead duties when assigned.
Perform other duties as assigned.