Recovery Support Specialist (Full-Time) (Santa Ana, CA) (PM Shift)

Phoenix Houses of California•Santa Ana, CA

6d•Onsite

About The Position

The Recovery Support Specialist provides patient supervision in a safe, therapeutic setting and facilitates program services while ensuring that program policies and procedures are followed and that staff and patients remain safe. The role supports treatment models, conducts appropriate interventions, observes and documents patient information and behavior, and helps patients adhere to the daily program schedule. It also coordinates communication across clinical, medical, culinary, administrative, and other departments. The specialist maintains timely and accurate records in electronic healthcare records and other required logs, charts, forms, and reports. Duties include transporting patients to off-site appointments or activities under supervision, conducting and documenting patient checks, counts, urine testing, and facility safety checks, including patient and property searches. The role includes attending required training and staff meetings, promoting Phoenix House’s Mission, Vision, and Values, and assuming shift lead duties when assigned. Other duties may be assigned.

Requirements

RSS I: High school diploma or equivalent and registration as an Alcohol and Drug (AOD) Counselor recognized by the Department of Health Care Services (DHCS).
RSS II: At least a high school diploma or equivalent and certification as an Alcohol and Drug (AOD) Counselor recognized by DHCS.
Maintain a valid California driver’s license, proof of automobile insurance, and a safe driving record in accordance with Phoenix House policy.
Demonstrate commitment to Phoenix House’s Mission, Vision, and Values: Integrity, Collaboration, Appreciation, Respect, Excellence, and Forward-Thinking.
Proficiency in MS Office systems.
Ability to use an electronic healthcare record.
Ability to establish and maintain effective working relationships and communicate effectively orally and in writing.
Ability to work effectively in a fast-paced, changing environment.
Ability to establish and consistently enforce appropriate boundaries with patients and model positive behavior and demeanor.
Understanding of addiction, co-occurring models, and treatment modalities.
Understanding of patient development and family systems.
Excellent time-management and organizational skills.
Ability to be flexible, solve problems, work independently, provide customer service, and collaborate.
Ability to engage and develop rapport with patients and families from various backgrounds.

Nice To Haves

Six months of prior experience in a related field.
Bilingual in Spanish.

Responsibilities

Provide patient supervision in a safe, therapeutic setting.
Utilize and promote the appropriate treatment model with patients.
Conduct appropriate interventions and provide support.
Observe and document relevant patient information and behaviors.
Ensure communication between clinical, medical, culinary, administrative, and other departments.
Ensure patients adhere to the day-to-day program schedule.
Maintain accurate and timely documentation in electronic healthcare records, staff logs, charts, facility forms, and other reports.
Provide safe, timely, and supervised transportation of patients to off-site appointments or activities.
Conduct and document patient checks and counts.
Conduct routine facility checks to ensure safety and security, including patient and property searches.
Conduct and document urine testing.
Attend required staff training and complete training on time in accordance with Phoenix House and state licensing requirements.
Attend and participate in program and all-staff meetings.
Adhere to and promote Phoenix House’s Mission, Vision, and Values and act as a role model.
Assume shift lead duties when assigned.
Perform other duties as assigned.