Manager In Training (Full Time) - Santa Ana, CA

Hibbett•Santa Ana, CA

10d

About The Position

The Manager in Training assists the Store Manager with overall store operations and administrative duties and develops knowledge across the store’s product areas and departments. The role helps determine methods and approaches for achieving store goals and initiatives, upholds company policies and standards, and promotes sales and merchandise. As an ambassador of Hibbett | City Gear, the Manager in Training helps create a distinctive customer experience and acquire and retain customers. The position assumes supervisory control when the Store Manager is absent and receives training in the Store Manager’s responsibilities. The Manager in Training supports store asset control, sales and merchandising activity, inventory awareness, profitability, staff direction, and customer service. When the Store Manager is absent, the role oversees the entire store and supervises employees, including interviewing and training, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability across departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and serving multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal controls are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.