Medical Assistant

CenterWell•Las Vegas, NV

9d•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that connects administrative preparation with provider care. The role oversees patient clinical readiness through proactive rooming, accurate screenings, and empathetic education, helping maintain the integrity of the patient journey and provider efficiency. This is an onsite, patient-facing role reporting to the Center Administrator. The Medical Assistant completes core duties within established processes, uses judgment to prioritize assigned work, and escalates concerns appropriately. The position is included in the company's tuberculosis screening program, and selected candidates must undergo TB screening.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication or vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Ability to perform clinical tasks safely and consistently and accurately record patient care information.
Ability to recognize workflow needs and risks in real time and maintain accuracy across repetitive tasks.
Ability to communicate clearly and compassionately, ensure patient understanding, manage emotions effectively, and work across professional teams.
Ability to adapt to changing situations and challenges.
Active Basic Life Support certification.
Authorization to work in the United States.
Ability to work the assigned clinic hours and meet state requirements.

Nice To Haves

Familiarity with clinical procedures in a primary care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
Ability to follow defined workflows consistently, resolve conflicts efficiently, coach others, and interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare patients clinically before provider visits, including taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk.
Perform clinical activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox according to routing rules, including handling patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
Prioritize assigned tasks and appropriately escalate unclear, abnormal, or time-sensitive information.
Educate patients using the loop-back method to confirm understanding of next steps.
Record patient care information accurately and deliver responsive, patient-centered support.