Service Delivery Management Analyst Lead
FIS Global • Jacksonville, FL32d • Hybrid
Management Analyst Jobs
3,245 jobs found — updated daily
Logistics Analyst
Logistics Management Institute • Arlington, VA32dFinancial Analyst - Portfolio Management
Fairfield Residential • San Diego, CA32d • $71,250 - $76,500 • HybridAnalyst
Blue Owl Capital • Chicago, IL32d • $85,000 - $100,000 • OnsiteHRIS Analyst
BRP • Montreal, QC32dRevenue Management Analyst
Avis Budget Group • Parsippany, NJ32d • $57,600 - $70,000 • OnsiteJourneyman Data Analyst
Watermark Risk Management International • Arlington, VA32d • $100,000 - $300,000 • OnsiteHealth IT Business Analyst II - Requirements and Change Management
Aptive • Remote, 32dSenior Analyst Asset Management
The Hartford • Hartford, CT32d • $106,000 - $144,000 • HybridProject Management Analyst 3
HII's Mission Technologies division • Virginia Beach, VA32d • $77,914 - $88,325 • OnsiteSenior Business Systems Analyst
Wellington Management • Boston, MA32d • $90,000 - $180,000 • HybridAnalyst - Claims Management
Iberdrola • Brewster, NY32d • $65,840 - $82,300 • OnsiteProperty and Asset Management Analyst
Northrop Grumman • Aurora, CO32d • $69,000 - $103,400 • HybridSenior Mission Analyst/Program Manager
Watermark Risk Management International • Arlington, VA33d • $100,000 - $300,000 • OnsiteCyber Incident Management Analyst
Nightwing • Dulles, VA33d • $99,000 - $206,000 • HybridCyber Incident Management Analyst
Nightwing • Dulles, VA33d • $77,000 - $163,000 • HybridSenior Analyst, Revenue Management
OPENLANE • Carmel, IN33d • $90,000 - $110,000 • HybridJourneyman Mission Support Analyst
Watermark Risk Management International • Arlington, VA33d • $100,000 - $300,000 • OnsiteJourneyman Mission Analyst
Watermark Risk Management International • Arlington, VA33d • $100,000 - $300,000 • OnsiteSupply Chain Management Analyst
Boeing • San Antonio, TX34d • Onsite
Service Delivery Management Analyst Lead
FIS Global•Jacksonville, FL
•Hybrid
About The Position
You will lead service delivery management for a portfolio of premium, client-facing accounts, ensuring exceptional service and operational coordination. Acting as the primary point of contact, you will manage communication, escalations, and service performance across internal teams. This role focuses on delivering a high-touch, “silk glove” client experience while ensuring issues are resolved efficiently. Success is measured by client satisfaction, responsiveness, and the ability to coordinate timely solutions across complex environments. This role requires onsite in our Jacksonville, Florida location. Presence three days per week.
Requirements
- Experience in service delivery, client management, or operations coordination roles
- Strong client-facing communication skills with ability to manage executive-level interactions
- Proven ability to manage escalations and drive resolution across cross-functional teams
- Experience coordinating technical and operational teams without direct authority
- Strong problem-solving skills with ability to quickly assess issues and determine next steps
- Ability to manage multiple clients, priorities, and communications simultaneously
- Experience preparing and delivering service performance reports and metrics
- Bachelor’s degree or equivalent combination of education and relevant experience
Nice To Haves
- Experience supporting financial services, treasury services, or banking operations
- Familiarity with service management tools and incident tracking platforms
- Experience working in high-touch or premium client service environments
- Knowledge of service level agreements and performance management practices
Responsibilities
- Serve as the primary point of contact for a portfolio of assigned premium clients
- Deliver high-touch, client-facing service aligned to elevated service expectations
- Coordinate across infrastructure, operations, CX, and internal teams to resolve client issues
- Manage escalations, ensuring timely updates, ownership, and resolution accountability
- Troubleshoot service concerns by identifying root ownership and driving resolution paths
- Communicate service status, incidents, and updates clearly and proactively to clients
- Develop and deliver recurring client reports (weekly, biweekly, monthly) on service performance
- Monitor service health, including outages, incidents, and failures, and coordinate responses
- Maintain strong, fast-paced communication across multiple stakeholders and teams
- Build trusted client relationships through responsiveness, transparency, and consistent delivery
Benefits
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Job Search Resources
Build a Resume for Management Analyst
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
