Library Assistant Jobs

About The Position

Requirements

• Associate’s degree in a related field and two years of public library or customer service experience, or an equivalent combination of education and experience that provides the required knowledge and skills.
• Depending on assignment, a valid Washington State Driver’s License may be required.
• Must pass a criminal background screening before hire.
• Ability to work evenings and weekends on a rotating schedule and adapt to schedule changes.
• Ability to navigate basic electronic record creation and storage, such as timecard/HRIS, performance review, and network drive storage.
• Ability to use basic office equipment, including a PC, printer, copier, phone, fax, mouse, and security alarm.
• Basic keyboard and alphanumeric data-entry skills.
• Basic PC navigation skills in a Windows-based environment, including the ability to connect and print.
• Ability to navigate, search, and use basic web functions and applications.
• Intermediate Microsoft Office Suite skills, including Outlook, Word, and Excel, sufficient to complete job responsibilities.
• Ability to perform the position’s customer-service, teamwork, communication, leadership, problem-solving, change-and-learning, positive-attitude, professional-integrity, and diversity competencies.
• Ability to perform work that may involve extended sitting or standing; talking, bending, and reaching; lifting and carrying library materials; pushing or pulling loaded carts; and lifting or pushing up to 50 pounds as needed.

Nice To Haves

• Experience with an Integrated Library System, inventory system, or data management system.
• Ability to successfully complete a Basic MOS Certification or course.
• Knowledge of digital media, digital collections, and ebooks.

Responsibilities

• Deliver customer-focused services to diverse customers of all ages in person, by telephone, and digitally.
• Communicate and apply library policies and procedures, and address or help resolve customer concerns, incidents, and complaints.
• Perform routine circulation and customer-account duties, including checking materials in and out, shelving, processing holds, registering library cards, handling cash, and responding to account inquiries.
• Provide basic reference and readers’ advisory assistance in person, online, and through other formats.
• Provide hardware and software support for customer-accessed technologies, and instruct customers or troubleshoot their access to databases and electronic collections.
• Help customers locate library materials in the building and online, and promote library services.
• Process, sort, and shelve library materials and maintain periodicals as needed.
• Prepare and maintain displays and update bulletin boards, posters, and flyers.
• Count and balance deposits and prepare weekly financial reports.
• Act as Person in Charge when delegated or scheduled.
• Assist with program support as directed by a Supervisor or Librarian.
• Participate in project teams and committees within the scope of the position.
• Provide customer feedback to supervisors so that customer perspectives are received and reviewed.
• Bring public concerns regarding waste, inefficiency, corruption, discrimination, and safety to Library Management.
• Maintain punctuality and regular, consistent attendance.
• Perform other duties as assigned or required.
• May direct the work of additional staff and volunteers under a supervisor’s direction.

Benefits

• Sick leave
• Medical insurance
• Dental insurance
• Basic life insurance
• Long-term disability
• Vacation
• State Retirement System
• Employee Assistance Program
• Opportunity to participate in the Tax Sheltered Annuity Program and Deferred Compensation Program
• Additional life insurance for the employee and family is available through payroll deduction