Library Assistant

Maricopa County•Goodyear, AZ

1d•Onsite

About The Position

The part-time Library Assistant for the Georgia T. Lord Library provides routine customer service, service routing, and clerical work. The role helps customers explore and use library services and resources, supporting the Maricopa County Library District’s mission to provide access to technology, digital services, and information that improve residents’ quality of life.

Requirements

Two years of customer service experience.
High school diploma or GED. Post-secondary education may substitute for the required experience on a year-for-year basis.
Availability to work evenings and weekends.
Ability to cover shifts at nearby library branches.
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Nice To Haves

Experience with library-related automation systems, such as Polaris ILS.
Experience with information retrieval from library-related databases.
Experience working or volunteering in a public library.
Experience assisting customers with online account payments and account management.
Bilingual skills in Spanish and English.

Responsibilities

Issue, verify, and renew library cards for customers.
Inform customers of their account status and answer basic reference and directional questions.
Resolve customer concerns by phone, in person, or by email/online, and refer concerns to the appropriate staff member or supervisor as necessary.
Initiate searches for materials claimed as returned.
Process library materials for shelving and routing.
Perform opening or closing duties as assigned.
Assist with maintenance and display of the collection.
Assist customers with use of a self-service payment kiosk.