Library Assistant

City of High Point • Austin, TX

1d • $19 - $25 • Onsite

About The Position

The Library Assistant performs routine paraprofessional and customer service work in the Public Library. The role supports circulation by lending materials, maintaining records of materials and borrowers, and keeping books and non-print materials organized and accessible. The position also assists library customers with in-person and telephone inquiries, library technology, photocopying, and self-service systems, and performs related work as required.

The work includes processing borrowed, returned, reserved, and shared-library materials; maintaining and arranging collections; handling fees and end-of-day transactions; and supporting library services and programs. The employee may act as team leader when the supervisor is absent. The position is based inside the Library at 901 N Main St, High Point, North Carolina, and requires availability for flexible hours, including evenings, weekends, and holidays. The regular schedule includes evenings and a weekend rotation, or as scheduled.

Requirements

• High school diploma or GED equivalent.
• At least one consecutive year of recent customer service experience (within the last three years) in retail, a library, or a related service industry.
• Valid driver’s license; a cover letter and resume are required with the application.
• Demonstrated commitment to exceptional customer service, with strong communication, listening, and teamwork skills; ability to work effectively with a diverse community and adapt to evolving library services.
• Intermediate experience with Microsoft Office and basic office practices, and the ability to accurately interpret and manage computerized records.
• Knowledge of organizational systems such as the Dewey Decimal System; ability to maintain accurate shelving and interpret library-material spine labels.
• Ability to move throughout all library floors, push carts, and lift materials up to 50 pounds.
• Availability to work flexible hours, including evenings, weekends, and holidays; regular schedule includes evenings and a weekend rotation, or as scheduled.
• Ability to communicate and receive information verbally in person and by telephone; read job-related documents and write names, addresses, figures, and messages.
• Ability to reason, interpret information, exercise judgment, respond to varied situations, and use arithmetic to calculate due dates and material fees and complete timesheets.
• Ability to perform physical tasks including reaching, handling, and fingering, and to carry or move books and other materials.

Nice To Haves

• Experience with Canva or similar design tools, social media platforms (X/Twitter, Facebook, Instagram, Goodreads), and digital technologies such as online databases and streaming services may be required for certain assignments.
• Ability to assist customers with downloading apps, setting up accounts, and accessing digital content on mobile devices may be required for certain assignments.
• Comfort with public speaking and training for programs and instruction, including occasional off-site events, may be required for certain assignments.

Responsibilities

• Answer borrowers’ questions about reserves in person and by telephone using computerized information, answer and transfer telephone calls, and respond to questions at the Customer Service Desk as assigned.
• Check out and check in books and non-print materials using the computer, circulation system, RFID tags, antenna, and scanner; renew materials and update library-card status and other circulation records.
• Register new borrowers by reviewing applications, entering information into the computer, and interpreting information on driver’s licenses.
• Collect fees for damaged or lost materials and book-sale purchases, and open and close the money transaction program and credit card machine, including tallying end-of-day funds.
• Search library shelves across all three floors for overdue, lost, and requested materials identified on computer printouts.
• Straighten, shelf-read, shift, sort, and shelve books and non-print materials, maintaining alphabetical or Dewey Decimal order and placing items in their correct locations.
• Write RFID tags and manually update status and holdings codes as needed.
• Inspect returned items for damage or missing components.
• Place and cancel borrower reservations and process reserved materials for library pickup, self-service lockers, and NC Cardinal resource-sharing libraries, including preparing mailing labels and packing or unpacking shipments.
• Instruct customers in using the computerized catalog and assist borrowers with self-checkout.
• Help the public use the photocopier, make change, troubleshoot problems, maintain copier inventory, and schedule maintenance and repairs.
• Act as team leader in the supervisor’s absence when serving as a full-time employee.
• Perform work in accordance with OSHA and City safety standards and policies.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 401K and 457B retirement plans.
• PTO earned within the first year.
• 13 paid holidays per year.
• Tuition reimbursement plan.
• Competitive medical, dental, and vision plans effective on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED