Library Assistant

The Kansas City Public Library • Kansas City, MO

3d • Onsite

About The Position

Under the immediate supervision of the Customer Services Manager, the Library Assistant provides quality services that allow patrons to access library collections and services, provides basic technical support for patrons using Library-provided technology, and assists with collection maintenance. The position reports to the Plaza Customer Service Manager and works 20 hours per week at the Plaza Branch in Kansas City, Missouri. The hourly rate is $17.07. The schedule is Mondays from 12:30 p.m. to 9:00 p.m. and Tuesdays, Wednesdays, and Thursdays from 1:00 p.m. to 5:00 p.m.

The role provides circulation and registration services, assists patrons with library technology and materials requests, and supports branch activities. Work is performed at the Plaza Branch in a shared workspace with co-workers and patrons from a diverse socioeconomic community. The Plaza Branch also provides voter registration assistance and notary services to patrons.

Requirements

• High school diploma or G.E.D.
• Demonstrated ability to meet and serve the public and work effectively with customers of all ages.
• Demonstrated ability to be a team player.
• Ability to learn library operations, services, policies, and computer procedures.
• Use decision-making skills that reflect values-based principles.
• Ability to access materials on overhead shelves and shelves below waist level, and to work at a customer-service counter.
• Ability to organize daily work routines effectively.
• Ability to stand and bend for many duties and lift up to 15 pounds.
• Basic computer skills and willingness to learn and keep current with emerging technologies.
• Ability to follow oral and/or written instructions.
• Ability to communicate effectively in and understand English.

Nice To Haves

• At least 3 years of customer service experience is preferred.
• Proficiency in non-English languages used in Jackson County, Missouri, including Spanish, American Sign Language, Vietnamese, French, Arabic, or Swahili, receives additional consideration.

Responsibilities

• Provide circulation and registration services, including checking materials in and out, issuing library cards, collecting fines and charges, updating customer records, explaining circulation policies and procedures, making computer inquiries, and processing requests for reserve items.
• Maintain courteous and effective working relationships with library patrons and staff.
• Assist patrons with library databases, computer equipment, and software.
• Answer telephone calls courteously, identify self and location, and direct callers to appropriate staff when unable to assist.
• Lift, route, and shelve materials from book bins and shelves; materials may weigh up to 35 pounds.
• Process requested materials and prepare and send Interlibrary Loan requests.
• Perform other assigned related work, such as supporting Kids’ Café, teen lock-ins, notary services, programs, and activities developed or promoted by Library colleagues.
• Provide voter registration assistance and notary services at the Plaza Branch.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED