Library Assistant

NCW Libraries • Wenatchee, WA

1d

About The Position

The Library Assistant provides intermediate skilled human support for the daily duties of a branch library in a substitute capacity. The role includes general customer service, assisting patrons, issuing library cards, checking materials in and out, and related duties. Work is performed under the supervision of the Branch Supervisor, Branch Librarian, and Area Manager.

Requirements

• High school diploma or GED.
• Customer service experience.
• Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
• Ability to exercise initiative and independent judgment and to work independently or as part of a team.
• Ability to interact with a diverse population.
• Ability to communicate effectively with staff and patrons.
• General knowledge of office procedures, equipment, and record keeping.
• General knowledge of library policies and circulation.
• General knowledge of and interest in books and reader interest levels.
• Strong written and oral communication skills.
• Comfort with basic computers and technology.
• Fluency in English and Spanish is preferred.
• Must pass and maintain a criminal background check.
• Must sign up for direct deposit if not already using direct deposit.
• Must pass two NorthStar Digital Literacy assessments: Basic Communication Skills and Internet Basics.

Nice To Haves

• Fluency in English and Spanish.

Responsibilities

• Provide prompt, courteous support to internal and external customers.
• Pull, sort, and process circulation materials and supplies; assess materials for weeding; and enter data for transactions in the appropriate system.
• Process returned circulation materials and requests, fill orders, receive payments, and answer reference questions.
• Guide patrons with technology issues and assist them in using electronic equipment and databases.
• Model professionalism and promote a positive organizational culture.
• Organize, arrange, and shelve materials as needed.
• Assist with library opening and closing procedures.
• Manage difficult patron situations calmly and professionally.
• Promote teamwork, collaboration, and inclusion.
• Stay informed about library policies and procedures.
• Promote library advocacy and intellectual freedom.
• Resolve patron complaints or challenges.
• Issue library cards.
• Prioritize learning new technologies.
• Perform other duties as assigned.

Benefits

• Washington State paid sick leave accruals only.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED