Customer Service Assistant
About The Position
The Customer Service Assistant provides circulation, registration, and customer support services at the Central Library and in public spaces throughout the Library district. The role helps patrons find library materials, services, and programs; explains library practices; resolves questions and complaints; and supports circulation, computer use, collection maintenance, and promotional activities. The primary workspace is shared with coworkers in an office environment, with other work performed in public spaces serving a diverse socio-economic community. This position is scheduled for 20 hours per week: Saturday 8:30 a.m.–5 p.m., Sunday 1–5 p.m., and Monday and Tuesday 3–7 p.m. The stated pay is $17.07 per hour, with benefits. The position reports to the Central Evening & Weekend Supervisor and is based at Central Library, 14 West 10th Street, Kansas City, MO 64105.
Requirements
- At least three years of customer service experience.
- Ability to serve the public in person and by telephone and work effectively with customers of all ages.
- Ability to learn library operations, services, and policies, including working with computers in a Windows environment.
- Ability to access materials on shelves overhead or below waist level and to work at a customer-service counter.
- Ability to organize personal work routines effectively.
- Excellent physical stamina; many duties are performed while standing; ability to lift up to 10 pounds.
- Intermediate computer skills.
- Ability to follow oral and written instructions.
- Ability to provide service in a values-based environment in a courteous, friendly, and efficient manner.
- Ability to communicate effectively in and understand English.
Nice To Haves
- Proficiency in a non-English language used in Jackson County, Missouri, including Spanish, American Sign Language, Vietnamese, French, Arabic, or Swahili, receives additional consideration.
Responsibilities
- Provide basic circulation and registration services, including checking materials in and out, registering borrowers and computer users, collecting fines and fees, updating customer records, processing holds, and explaining library practices and procedures.
- Promote library services, help customers locate materials, services, and programs, resolve customer complaints, and make efficient referrals.
- Maintain dependable circulation and computer-use records by entering customer and title information and performing circulation control duties.
- Discharge and re-sensitize returned materials; process in-transit materials; sort and shelve new and discharged materials; file reserves; retrieve closed-stack materials; and assist with collection weeding and inventory.
- Resolve customer equipment problems and perform simple machine maintenance as needed.
- Assist with collection development, promotion, and maintenance, including creating displays.
- Lift and route materials from book bins and shelves; materials may weigh up to 10 pounds.
- Provide patron recommendations, including recommendations for viewing and music options.
- Perform other related work and special projects as assigned.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
