Customer Service Assistant

Servco • Honolulu, HI

9d

About The Position

The Customer Service Assistant at Servco Toyota Honolulu supports the service department by coordinating the loaner car program, radio returns, and Krex claims processing. The position also provides assistance to Service Consultants with opening repair orders and active deliveries as needed, along with clerical support for the service management team.

Servco describes itself as a company committed to providing mobility solutions and empowering people through freedom of movement and opportunity. Team Servco includes over 2,000 individuals across Australia, California, and Hawaii and is guided by the core values of Respect, Service, Teamwork, and Innovation. The company states that it has been dedicated to superior service to customers and team members for over 100 years.

Requirements

• High school graduate or equivalent.
• At least six months of general clerical or customer service work experience.
• Proficiency with Microsoft Word and Excel.
• Accurate typing.
• Strong communication and customer relations skills.
• Detail-oriented, able to multitask, and a team player.

Nice To Haves

• Auto dealership service department experience.
• Experience with a dealership management system and/or DealerTrack.

Responsibilities

• Confirm customer appointments and service needs.
• Prepare loaner agreements and verify that customers have valid driver’s licenses and insurance documents.
• Track loaner vehicle mileage and conduct vehicle walk-arounds with customers.
• Ensure loaner vehicles are cleaned and fueled, and maintain the vehicle fuel log.
• Document loaner vehicle damage and follow up with customers or insurance companies for payment.
• Prepare daily loaner vehicle reports.
• Submit radio claims on time.
• Pack and ship returned radios to the vendor.
• Order replacement radios and arrange installation appointments when new radios arrive.
• Prepare and submit Krex claims and monitor payment status.
• Receive and resolve customer complaints or route them to the appropriate individual or service manager.
• Assist Service Consultants with opening repair orders and active deliveries as needed.
• Provide clerical support to the service management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED