Customer Service Assistant

U.S. Legal Support • Houston, TX

3d • $17 - $19 • Onsite

About The Position

U.S. Legal Support is hiring an onsite Customer Service Assistant in Houston, Texas. The role supports Client Service Specialists with client communications and records requests, handles invoices and correspondence, and responds to calls, emails, and voicemails from clients, agents, and field contacts. The assistant researches missing information and records, follows up on urgent and incomplete requests, and escalates issues as needed.

The position also includes checking custodian invoices against record request limits, processing payments by check or credit card, logging credit card payments, verifying check clearances, and providing payment documentation. For custodian correspondence, the assistant researches its purpose and coordinates with facilities or tracks items for internal CSR review. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• Ability to communicate effectively by phone and email.

Nice To Haves

• Legal or administrative experience.

Responsibilities

• Support Client Service Specialists with client communications to help obtain records.
• Follow up with clients about needed actions, such as fee approvals, authorizations, and no-record notifications.
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.
• Research incomplete or missing contact information for facilities.
• Make expediting calls for urgent requests, client follow-ups, and problem records.
• Monitor and respond to CSR emails and voicemails.
• Troubleshoot and research missing records, escalating as needed.
• Confirm invoice amounts align with record request limits.
• Process payments by check or credit card.
• Log credit card payments and verify check clearances.
• Provide payment documentation for internal or client use.
• Research the purpose of correspondence.
• Coordinate directly with facilities or track correspondence items for internal CSR review.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• Paid parental leave.
• LifeLock.
• Fun team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED