Customer Service Assistant

U.S. Legal Support • Houston, TX

9d • Onsite

About The Position

U.S. Legal Support is hiring an onsite Customer Service Assistant in Houston, Texas. The role supports Client Service Specialists with client communications and record requests, follows up with clients on required actions, manages incoming invoices and correspondence, and handles calls and emails from agents or field contacts. The assistant also researches missing facility contact information, makes expediting calls for urgent requests and problem records, monitors and responds to CSR emails and voicemails, and troubleshoots missing records, escalating issues as needed.

The position includes custodian invoicing tasks, such as confirming that invoice amounts meet record request limits, processing check or credit card payments, logging card payments, verifying check clearances, and providing payment documentation. Correspondence work includes researching its purpose and coordinating with facilities or tracking items for internal CSR review. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• Ability to communicate effectively by phone and email.

Nice To Haves

• Legal or administrative experience.

Responsibilities

• Support Client Service Specialists with client communications to help obtain records.
• Follow up with clients about needed actions, including fee approvals, authorizations, and no-record notifications.
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.
• Research incomplete or missing contact information for facilities.
• Make expediting calls for urgent requests, client follow-ups, and problem records.
• Monitor and respond to CSR emails and voicemails.
• Troubleshoot and research missing records, escalating issues as needed.
• Confirm invoice amounts align with record request limits.
• Process payments by check or credit card.
• Log credit card payments and verify check clearances.
• Provide payment documentation for internal or client use.
• Research the purpose of correspondence.
• Coordinate directly with facilities or track items for internal CSR review.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• Paid parental leave.
• LifeLock.
• Team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED