Customer Service Assistant

Werner Enterprises • MacClenny, FL

1d

About The Position

The Customer Service Assistant supports load booking, customer service, troubleshooting, shipment-status verification, and general clerical work. The role collects, reviews, and enters shipment details received by phone, fax, or electronic methods, and responds to customer and carrier questions about scheduled and in-transit shipments. It also coordinates pickup and delivery appointments, prepares shipping paperwork, generates shipment reports, and maintains stakeholder files for assigned customer projects. Other related duties may be assigned by supervisory personnel.

Requirements

• High school graduate or equivalent experience.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Skill in operating a personal computer.
• Alphanumeric data-entry skills of 6,000 to 7,000 keystrokes per hour.
• Knowledge of DOT regulations, usually gained through practical experience and on-the-job training.
• Skill in operating a multiple-line telephone system.
• Ability to communicate courteously and professionally with customers.
• Ability to solve problems involving load status and customer inquiries.

Nice To Haves

• Personal computer experience preferred.
• One to three years of customer service experience preferred.
• Zero to six months of customer transportation experience preferred.

Responsibilities

• Collect, review, and enter shipment information—including reference numbers, locations, schedules, rates, and carrier information—using computer applications and information received by phone, fax, or electronic methods.
• Handle customer and carrier inquiries about the status and location of scheduled and en-route shipments by contacting carriers or accessing computer systems to locate and trace shipments.
• Schedule shipment pickup and delivery appointments with customers and carriers.
• Prepare shipping paperwork as needed.
• Generate shipment-status and other reports for internal and external customers.
• Maintain computer-system stakeholder files for assigned customer projects, including names, locations, phone numbers, and contacts.
• Perform other related duties as assigned by supervisory personnel.

Benefits

• Medical, dental, and vision plans
• 401(k) plan
• Stock purchase plan
• Paid time off
• Life insurance
• Disability plans
• Optional supplemental coverage

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED