Customer Service Assistant
Alphabe Insight Inc•Miami, FL
•$18 - $27
About The Position
Nexxaworks is seeking a dedicated and enthusiastic Customer Service Assistant to serve as the first point of contact for customers. The role provides service and support to help ensure a positive customer experience. The ideal candidate has excellent communication skills, a friendly demeanor, and a customer-focused attitude. The position involves handling inquiries, resolving complaints, and providing product information in a timely and professional manner.
Requirements
- High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service role or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to remain calm under pressure.
- Proficiency in using customer service software and Microsoft Office.
Nice To Haves
- Further education beyond a high school diploma or equivalent.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product information, order placement, and order tracking.
- Resolve customer complaints and issues efficiently and satisfactorily.
- Maintain accurate and detailed records of customer interactions.
- Collaborate with sales, logistics, and technical teams to address customer needs.
Benefits
- Opportunities for professional growth and career advancement.
- Collaborative and innovative work environment.
- Skill development through hands-on experience and mentorship.
- Exposure to diverse projects and industry-leading clients.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
