Customer Service Assistant

Hinckley and Rugby Building Society • Hinckley, MN

10d

About The Position

We are hiring two Customer Service Assistants to join the Operations team. The role supports mortgage and savings members by delivering positive customer outcomes while meeting quality, compliance, and service standards in a fast-paced environment. Work spans administrative processing, member telephony support, and product maturity servicing, offering opportunities to develop broad business knowledge and contribute to a supportive, collaborative team. Both full-time and part-time opportunities are available.

Requirements

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads effectively and work to deadlines.
• Ability to build positive relationships with customers and colleagues.
• A proactive and flexible approach to work.

Responsibilities

• Provide exceptional service and support to mortgage and savings members.
• Respond to customer enquiries and administrative requests across multiple communication channels.
• Maintain accurate customer records and documentation.
• Ensure compliance with internal procedures, regulatory requirements, and operational controls.
• Meet agreed KPIs and service standards while delivering a right first time service.
• Recognise and appropriately support vulnerable customers.
• Work collaboratively with colleagues across the business to enhance the customer experience.
• Identify opportunities to improve processes and drive operational efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed