Substitute Library Assistant

St. Joe County Public Library•South Bend, IN

About The Position

Substitute Library Assistants provide excellent service and connect community members with library services and materials. Under the direction of the Human Resources Assistant, and with a commitment to diversity, equity, and inclusion, the role provides hands-on customer service at the Help Desk and assists patrons with public computers, Library-supported software, directional questions, basic collection questions, and Library account questions. The assistant participates in training, supports projects under the guidance of the Agency/Department Manager, and performs other similar duties as assigned. This is an on-call position with no regularly scheduled hours. The employee will be asked to work at least one four- or eight-hour shift, which may be in the morning, afternoon, or evening on weekdays, Saturdays, or Sunday afternoons. At least one shift per bi-weekly pay period is required, based on Library needs. The hiring pay range is $16.39–$19.67 per hour; the full pay range is $16.39–$22.95 per hour.

Requirements

High school diploma or equivalent.
Willingness to adapt to changes in the work environment.
Strong commitment to excellent and genuine customer service.
Excellent oral and interpersonal communication skills.
Strong competence and experience using and troubleshooting computers, software, office equipment, and mobile devices.
Advanced knowledge of Internet browsing, Microsoft Office, Google Suite, and Windows and Mac OS.
Physical agility and strength to bend, reach, and carry library materials weighing 20–25 lbs.
Maintain patron and staff confidentiality.
Dependability, punctuality, and good work habits.
Ability to work harmoniously and cooperatively with co-workers and patrons.
Ability to problem-solve professionally with Library patrons and co-workers.
Ability to work independently and as a team player.
Ability to work patiently and creatively with all ages.
Ability to communicate and interpret the Library’s services, philosophy, and policies to customers in a courteous, friendly, and positive manner.
Ability to learn the Library’s automated system, the Internet, online databases, and self-service technology.
Personal transportation and telephone.

Nice To Haves

Cash register experience.
At least 2 years of work experience in a public library and/or retail.
Bilingual in Spanish and English.

Responsibilities

Provide hands-on customer service at the Help Desk.
Assist patrons with the use of public computers and Library-supported software.
Assist patrons with directional, basic collection, and Library account questions.
Actively participate in training.
Assist with projects under the guidance of the Agency/Department Manager.
Perform other similar duties as assigned.