Library Staff Assistant - PT (10 hours)

City of Marlborough•Marlborough, MA

1d•Onsite

About The Position

The City of Marlborough is hiring a part-time Library Staff Assistant at the Marlborough Public Library, working 10 hours per week. The position provides direct customer service at the circulation desk for the library’s diverse community. The hiring rate is $16.3970 per hour, with a listed step-rate range of $16.3970–$18.4465 per hour. Sunday work includes a $2.00-per-hour stipend under the MMEA Union Contract. The position remains open until filled, and applications are reviewed on a rolling basis. The Library Staff Assistant primarily serves at the Circulation Services desk, assisting patrons with library materials, accounts, inquiries, technology questions, and library services. The position requires flexibility in scheduling and includes regularly assigned evening and weekend hours.

Requirements

High school graduation.
One year of customer service experience.
Flexibility in scheduling, including regularly assigned evening and weekend hours.

Nice To Haves

Familiarity with Spanish or Portuguese.

Responsibilities

Register borrowers and charge and discharge print and non-print materials in accordance with library policies.
Collect fees.
Answer inquiries by telephone and in person and provide directional information.
Provide effective and efficient customer service and promote positive community relations.
Resolve minor patron issues and refer more complex issues to a supervisor.
Cover other departments as directed.
Maintain the confidentiality of patron records in accordance with library policy and Massachusetts General Law.
Assist patrons with the catalog, placing holds, requesting museum passes, and borrowing from the Library of Things.
Assist the public with technical and computer questions and serve as a resource for those questions.
Send materials to other libraries and assist with distributing holds and network transfers.
Contribute to shelf reading and weeding as needed.
Perform other duties as assigned.