IT Support Technician
Resource Center • Dallas, TX54d
It Support Specialist Jobs
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IT Support Specialist
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The Condado Collection58d
IT Support Technician
Resource Center•Dallas, TX
About The Position
The IT Support Specialist provides software and hardware support and resolves technical problems related to general functioning of computers and network equipment in a variety of IT areas. This position is responsible for computer equipment configuration and implementation as well as staff support, equipment maintenance, troubleshooting, and execution of IT initiatives. This is a full-time, non-exempt role.
Requirements
- Bachelor’s degree in an IT-related field or equivalent IT-related experience.
- 3-5 years’ experience preferred in a similar role.
- Proficiency in Microsoft Office applications and competency navigating network systems i.e. Windows Server/Desktop, Windows Active Directory, Mac OS X, and O365 required
- Ability to follow instructions, meet deadlines, and work unsupervised
- Strong organizational and problem-solving skills with ability to multi-task
- Strong interpersonal skills with ability to work with diverse staff and volunteers
- Strong knowledge of how to install and maintain hardware, operating systems, networks, and software applications in a business setting
- Valid driver’s license and access to reliable transportation required.
- Requires moderate lifting up to 40 lbs
Responsibilities
- Manage device assets, including tagging, inventory tracking, and lifecycle management.
- Troubleshoot and resolve reported issues with hardware such as printers, laptops, and peripheral devices.
- Perform regular updates on devices, including operating system (Windows), productivity tools (Microsoft), and specialized applications.
- Serve as a co-administrator on key organizational systems, including: Phone and communications system (Elevate) Physical access control system (Verkada) Cloud administration and productivity suite (Microsoft Admin Center) Email security and filtering system (Mimecast) Virtual server/hosting environment (RapidScale) Directory services and user account management system (Windows Active Directory)
- Support new hire setup and terminations, managing hardware and software access.
- Provision and deprovision hardware, including key fobs, phones/headsets, and laptops.
- Manage software account access, including faxing (Faxage), conferencing (Zoom), email and calendaring (Outlook), and archiving systems.
- Configure and manage security credentials, including alarm codes.
- Performs other related IT duties, assignments, and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Job Search Resources
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