IT Support Specialist

German American Bank•Columbus, OH

24d

About The Position

The IT Support Desk Specialist delivers technical support to internal users and helps maintain networked systems. This role is the first point of contact for hardware, software, and connectivity troubleshooting, and contributes to infrastructure projects in collaboration with the broader IT team. The position supports users across locations and assists with systems in a Windows environment, including Microsoft applications and proprietary banking systems. It also provides scheduled rotational on-call support.

Requirements

Associate’s degree in Computer Technology, MIS, CIS, or a related field, or equivalent work experience.
At least 1 year of technical support or help desk support experience in a networked environment.
Written and verbal communication skills.
Ability to prioritize tasks, work independently, and collaborate with cross-functional teams.
High attention to detail and ability to troubleshoot and resolve complex issues.
Strong customer service focus and a friendly, professional demeanor.
Ability to understand and act on technical information.

Nice To Haves

Financial services industry experience; familiarity with Fiserv core processing systems is a plus.
Experience supporting VMware, Cisco Systems, Citrix, and MDM platforms.
Technical proficiency with Microsoft Windows OS and Microsoft Office Suite, Active Directory and Exchange, VMware, Citrix, and network troubleshooting.

Responsibilities

Provide Tier I technical support to internal users by phone, email, and chat.
Set up, maintain, and troubleshoot desktops, laptops, printers, and peripheral devices.
Create, modify, and delete user accounts, access permissions, and mailboxes.
Support Microsoft applications and proprietary banking systems in a Windows environment.
Prioritize and manage incoming support tickets, escalating unresolved issues appropriately.
Provide on-call support as scheduled in a rotational format.
Assist network and system administrators with maintenance and monitoring of voice, security, cloud, and endpoint systems.
Support components of Active Directory, Exchange, VMware, and Citrix environments.
Participate in technology projects, including system upgrades, deployments, and integrations.
Assist with inventory management and software and hardware tracking.
Contribute to and maintain IT documentation, standard operating procedures, and the support knowledgebase.
Identify opportunities to improve efficiency and user experience and recommend solutions.

Benefits

Medical, dental, vision, short-term disability, long-term disability, and life insurance.
17 days of paid time off, 11 paid holidays, and bereavement leave.
Education Assistance Program.
Paid Parental Bonding Leave.
Wellness benefits.
Life event coverage.
Service awards.
Financial benefits, including a 401(k) match and stock purchase plan.
National and local discounts on computers, vacations, phones, retail shopping, and other items.
Logo wear discounts.
Free checking account, checks, and discounted bank services.