IT Support Specialist

Holland & Knight LLP • Union City, CA

24d • Onsite

About The Position

The IT Support Specialist provides technical support to attorneys and staff at the Century City, California office. This is an on-site role supporting office PCs, phones, audiovisual equipment, IT peripherals, and IT infrastructure. The position reports to an IT Support Manager.

Requirements

• At least 3 years of experience in a corporate environment.
• At least 3 years of technical support experience.
• Experience using and supporting Microsoft Windows 10 and Microsoft Office Suite, especially Outlook and Word.
• Experience supporting and troubleshooting Cisco VoIP phones and voicemail systems.
• Experience supporting and troubleshooting web conferencing, especially Zoom and Microsoft Teams.
• Experience using and supporting Apple and Android mobile devices and operating systems.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT incidents.
• Network troubleshooting knowledge.
• General experience with server/network rooms, including patching network equipment, racking servers, and evaluating power and cooling issues.
• Experience supporting and troubleshooting audiovisual equipment.
• Strong customer service orientation, a can-do attitude, and follow-through skills.
• Analytical and problem-solving skills.
• Ability to work well with others in a team environment while requiring minimal supervision.
• Strong written and oral communication skills.
• Ability to contribute effectively to project documentation.
• Ability to contribute positively to an internal specialty support team or major project.
• Ability to travel for business and work independently at different H&K sites.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work on site at H&K offices.
• Bachelor’s degree.
• IT certifications such as ITIL Foundations or A+, or demonstrated equivalent experience.

Responsibilities

• Support PCs, phones, IT peripherals, and IT infrastructure in the office.
• Document work thoroughly in the IT incident ticketing system.
• Provide support for incidents escalated from IT Technicians or the Service Desk.
• Provide technical support during events, conferences, and meetings, both on site and off site as needed.
• Support office administration activities, projects, and priorities as assigned.
• Participate with internal IT groups in projects and activities.
• Respond to planned and unplanned power, HVAC, network, and other outages in the office.
• Perform special projects and other duties as assigned.

Benefits

• Comprehensive medical plans, including PPO and HDHP options.
• Dental and vision plans, including coverage for domestic partners.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
• Dependent care FSAs.
• Health advocacy services.
• Behavioral health and counseling resources for all family members.
• 401(k).
• Profit sharing.
• Backup dependent care.
• Senior care planning support.
• Resources for individuals with developmental disabilities and their caregivers.
• Paid holidays and other paid time off, including paid leave for new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level