IT Support Specialist
About The Position
The IT Support Specialist provides day-to-day technology support across the organization, focusing on customer service, endpoint support, asset management, procurement coordination, and Apple device administration. The role supports employees with hardware, software, account, and connectivity needs while maintaining accurate technology records and assisting with IT purchasing, vendor coordination, and agreement review. The position works in a mixed Windows and macOS environment, including JAMF and IRU-related Mac device management and configuration. This is an on-site role in Huntington Beach, California, five days per week, with working hours of 8:30 AM to 5:30 PM. The company plans to relocate to El Segundo, California, by the end of 2027; candidates must be willing and able to commute to the new location for on-site work after the move. The role has a six-month minimum contract, with an extension available. Pay is $6,000 per month, depending on experience.
Requirements
- Previous experience in IT support, help desk, desktop support, technical operations, or a similar customer-facing technology role.
- Strong customer service skills and ability to explain technical information clearly to non-technical users.
- Working knowledge of Windows and macOS devices, Microsoft 365 applications, common business software, printers, peripherals, and basic networking concepts.
- Experience with IT asset tracking, inventory management, equipment assignment, or hardware lifecycle support.
- Ability to support procurement tasks, including quote review, purchase request preparation, vendor communication, agreement review, and order tracking.
- Hands-on experience setting up, configuring, troubleshooting, and managing Mac devices through JAMF, IRU, or similar Apple device management tools.
- Strong attention to detail, organization, follow-through, and documentation habits.
- Ability to prioritize multiple requests, work independently, and escalate issues appropriately.
- Willingness and ability to commute to the company's planned El Segundo, California, location for on-site work after relocation.
- An associate’s or bachelor’s degree in Information Technology, Computer Science, Business Technology, or a related field is preferred; equivalent hands-on IT support experience will also be considered.
- One to three years of related experience is preferred.
Nice To Haves
- Experience supporting a corporate IT environment with both Windows and Apple devices.
- Familiarity with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, or other Microsoft 365 administration tools.
- Experience with ticketing systems, procurement systems, asset management platforms, or vendor management processes.
- Knowledge of Apple Business Manager, JAMF policies, configuration profiles, app deployment, device enrollment, FileVault, and Mac security settings.
- Exposure to IT compliance, software licensing, warranty management, lease tracking, or equipment replacement programs.
- Ability to create user instructions, internal documentation, checklists, and standard operating procedures.
- Associate’s or bachelor’s degree in Information Technology, Computer Science, Business Technology, or a related field.
- One to three years of related experience in IT support, asset management, procurement coordination, Apple device support, or a similar technical role.
Responsibilities
- Provide first-level and general IT support, troubleshooting hardware, software, network, printer, mobile device, and conference room technology issues.
- Communicate clearly with users, follow up on requests, document resolutions, and provide timely support.
- Support employee onboarding and offboarding, device deployment, account setup, access coordination, equipment recovery, and related service requests.
- Maintain accurate IT asset records for computers, monitors, peripherals, mobile devices, software licenses, accessories, and assigned equipment.
- Track inventory and support equipment assignment, replacement, returns, repairs, warranty coordination, and disposal preparation.
- Coordinate IT procurement by collecting requirements, obtaining quotes, preparing purchase requests, tracking orders, reviewing vendor agreements, and supporting renewals or contract documentation.
- Check procurement details—including pricing, quantities, agreement terms, service coverage, renewal dates, and vendor documentation—for accuracy before internal approval.
- Configure, deploy, and support Mac devices using JAMF and IRU-related workflows, including enrollment, profiles, application installation, security configuration, and user setup.
- Assist with Windows device configuration, software installation, endpoint updates, basic security settings, and desktop support.
- Document support procedures, asset processes, procurement steps, and technical workflows.
- Collaborate with IT team members, vendors, and business departments to resolve issues, complete service requests, and support technology operations.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
