IT Clinical Systems Training & Support Specialist

Boys Town • Omaha, NE

21h • Onsite

About The Position

The IT Clinical Systems Training & Support Specialist is a key resource for training, supporting, and optimizing clinical applications, with a focus on Epic Cadence and Epic Grand Central. The role partners with operational, clinical, and technical teams to develop training materials, provide end-user support, troubleshoot system issues, and promote effective use of scheduling and patient-flow workflows. The position is onsite in Omaha, Nebraska, and requires applicants to be authorized to work in the United States full time; visa sponsorship is not offered.

The specialist delivers new-hire and go-live training, supports users during classroom instruction and implementation, and provides ongoing support in live settings, onsite or remotely. The role assesses user needs, recommends and coordinates improvements to training materials and delivery methods, helps users resolve EHR, software, and workflow problems, and supports computer-system optimization. It also serves as a liaison between end users and IT technical support, maintains clear problem-resolution documentation, and applies critical thinking to technical and workflow issues. Participation in the required 24/7 on-call rotation is part of the position.

The role requires a bachelor's degree in a related field or an equivalent combination of education and experience, at least three years of experience, and Epic Trainer credentials or the ability to obtain them within one month of hire or transfer. Healthcare experience, Epic training or workflow experience, and adult-education program design and delivery are preferred.

Requirements

• Bachelor's degree in Computer Science, Organizational Development, Healthcare or Health Administration, Education, or a related field, or an equivalent combination of education and experience.
• At least 3 years of experience.
• Credentialed Epic Trainer, or ability to obtain the credential within one month of hire or transfer.
• Ability to deliver training in classroom, virtual, and at-the-elbow settings.
• Knowledge of educational program development and adult learning.
• Knowledge of general healthcare concepts and practices, and software policies, standards, procedures, and practices relevant to the assigned function.
• Ability to maintain confidentiality of medical records and exercise discretion with confidential data and sensitive information.
• Professional, respectful, and collaborative communication and service skills.
• Ability to share knowledge efficiently, completely, and patiently.
• Creative problem-solving skills.
• Ability to quickly learn and adapt to new systems, software packages, and processes.
• Ability to communicate effectively with technical personnel and non-technical users through written, audio, and visual forms.
• Ability to collaborate with managers, supervisors, physicians, and other healthcare team members.
• Ability to work independently or in a team environment.
• Ability to work flexible hours.
• Applicants must be currently authorized to work in the United States on a full-time basis; employment visa sponsorship is not offered.

Nice To Haves

• At least 3 years of relevant experience in a healthcare setting.
• Epic experience, including Epic training or workflow experience.
• Experience designing and delivering training programs in adult education.

Responsibilities

• Deliver new-hire training and support go-live training during software changes and upgrades.
• Recommend and coordinate improvements or updates to training materials, including eLearning, instructor-led, and blended curricula.
• Recommend and coordinate improvements to software education delivery techniques based on evaluation processes.
• Support clinical and non-clinical end users during classroom training, implementation, and post-implementation, both onsite and remotely.
• Support the steady-state environment when requested by addressing user needs and issues.
• Help end users define and resolve problems in the EHR, related software applications, and workflow processes.
• Support end users with computer-system optimization.
• Liaise between end users and the IT technical support team, including information gathering, research, design, testing, and implementation of software systems.
• Maintain accurate documentation of problems, troubleshooting steps, and final solutions.
• Apply problem-solving and critical-thinking skills to technical and workflow issues within the position's authority.
• Assess learning needs, recommend learning approaches, facilitate training, and evaluate training results.
• Participate in the required 24/7 IT Clinical Systems on-call rotation.
• Carry out activities and behaviors that reflect Boys Town's mission, values, and principles.

Benefits

• Reduced- to no-cost visits for employees and dependents enrolled in medical benefits for services performed by a Boys Town provider at a Boys Town location.
• Pharmacy benefits with low- to zero-dollar copays on certain maintenance drugs.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or Roth 401(k) account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level