IT Systems Support

State of Montana•Helena, MT

4d•Hybrid

About The Position

Join the Department of Military Affairs Information Technology team as an IT Systems Support 2 and help keep the technology that supports our mission running smoothly. This is a great opportunity for a customer-focused IT professional who enjoys solving problems, learning new systems, and working on a variety of hands-on support needs—from account management and workstation deployments to day-to-day technical troubleshooting. You’ll work alongside a collaborative team while helping end users succeed with the tools they rely on. This position is based at Fort Harrison near Helena, Montana, and requires regular in-office work, generally 60%–100% of the time. Limited in-state telework may be available based on business needs; telework outside Montana is not available for this position.

Requirements

2-year Associate degree in Information Technology or a related field
3 years of experience supporting network or computer systems technologies
Excellent documentation skills
Excellent communication skills
Organization and multi-tasking
Ability to work in, and interact with, a diverse work force in a professional and effective manner

Nice To Haves

Other combinations of education, certification, or experience may be substituted.

Responsibilities

Assist non-technical customers and users with computer or technology-related problems
Troubleshoot and resolve technical issues
Answer questions and train users about computer processes and procedures
Maintain records of technical issues, customer problems, and actions taken to resolve problems
Set up hardware and software for deployment to users
Provide training to users for software programs and peripheral hardware such as printers
May assist with computer testing
Schedule and perform routine technology maintenance tasks, including evaluation and testing
Routinely conduct research to identify and implement solutions for technical problems where the cause is not currently known
Tracks and reports recurring technical issues requiring system modification to IT system administrators and managers
Maintain a current inventory of deployed system hardware and software
May respond directly to escalated customer issues that IT support from lower levels cannot resolve
Maintain a current inventory of “on-hand” or “stock” of hardware assets
May respond directly to escalated customer issues in order of importance as determined by location and business impact
May provide specialized support functions
Responsible for a variety of additional duties