IT Systems Support 2

State of Montana • Helena, MT

20h • Onsite

About The Position

The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.

Hello! We’re the Justice Information Technology Services (JITS) team at the Montana Department of Justice (DOJ). We serve the Montana Attorney General providing vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. Our team is dynamic and collaborative, and we have a big impact. We manage the IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers across the state working together to make a difference. JITS supports DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle operations, gambling control, criminal history information, and forensic laboratory services. This is a long list of vital services but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for.

Requirements

• Associate degree in information technology or related field.
• One to three years of experience supporting network or computer systems technologies.
• Ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.
• Attach a resume and cover letter at the time of application.
• Include all work experience as well as job duties that demonstrate your qualifications for this position.
• Include dates of employment (month & year- start & end) and the reason you left each job.
• Explain how your qualifications and experience directly correlate to the duties of this position and what makes you the best candidate for the job.

Nice To Haves

• Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of MS Office application uses and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
• Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices like tablets and smartphones.

Responsibilities

• Hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks.
• Provide technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration.
• Support end-user and data processing personnel.
• Manage and provide trouble resolution for DOJ-wide area network users and authorized agents.

Benefits

• Competitive compensation
• Generous State of Montana Benefits
• Medical, dental and vision coverage
• Retirement plans
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program
• Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree