IT Support & Systems Administrator

TouchCare•Stamford, CT

2h•$60,000 - $80,000•Onsite

About The Position

TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters. This person will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration. We are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make TouchCare more efficient as we grow.

Requirements

3+ years of hands-on IT support, systems administration, desktop support, or similar experience
Strong experience setting up, configuring, deploying, and troubleshooting employee computers
Experience administering Google Workspace / Gmail
Experience provisioning and deprovisioning users across SaaS applications
Experience with identity and access management, permissions, MFA, and authentication
Familiarity with systems such as Zendesk, Salesforce, HubSpot, or similar business platforms
Strong hardware, software, connectivity, and systems troubleshooting skills
Experience with device management, security, encryption, and endpoint protection
Demonstrated fluency using generative AI tools
Strong understanding of IT asset and software-license management
Excellent organization and documentation skills
Ability to explain technology clearly to non-technical employees
Highly responsive, service-oriented, and comfortable owning problems through resolution
Comfortable working independently in a growing environment

Nice To Haves

Healthcare or health technology experience
Familiarity with HIPAA, SOC 2, and Vanta
Experience with Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and AI-enabled tools
Device or endpoint-management platform experience
Experience with workflow automation
Experience working with managed IT or cybersecurity partners
Experience helping a growing company build or formalize its internal IT function

Responsibilities

Own the setup, configuration, deployment, and ongoing support of employee computers
Prepare laptops and equipment for all new hires before Day 1
Install and configure required applications, security tools, browsers, extensions, and company settings
Set up monitors, docking stations, keyboards, headsets, and other peripherals
Configure Wi-Fi, printers, conference rooms, and other office technology
Troubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues
Manage computer replacements, repairs, upgrades, and refresh cycles
Ensure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls
Maintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status
Recover, wipe, reconfigure, and redeploy equipment when employees leave the organization
Own and coordinate employee access across TouchCare's growing technology ecosystem, including Google Workspace / Gmail, Zendesk + Vitally, Salesforce + HubSpot, ElevenLabs + AI Tools, and additional business, productivity, security, and SaaS platforms
Create, modify, and deactivate employee system accounts
Manage permissions and role-based access
Own password, MFA, authentication, and access troubleshooting
Maintain an accurate inventory of systems, users, licenses, and application ownership
Conduct regular user-access and permissions reviews
Coordinate with functional system owners and vendors when more advanced support is required
Identify unused licenses, duplicate applications, and opportunities for system consolidation
Develop standardized processes for provisioning and deprovisioning access
Own the complete IT readiness process for employees joining or leaving TouchCare
Serve as the go-to onsite IT resource for the Stamford office
Provide hands-on desk-side technical support
Troubleshoot hardware, software, systems, connectivity, and access issues
Support conference rooms and meeting technology
Resolve issues directly whenever possible and manage vendor escalation when needed
Track recurring issues and identify permanent solutions
Create documentation and self-service resources for common employee questions
Confidently use generative AI tools in day-to-day work
Use AI to improve troubleshooting, documentation, knowledge management, and employee support
Identify repetitive IT processes that can be automated
Help employees safely adopt approved AI tools
Support access and permissions for AI-enabled platforms
Evaluate emerging technology and potential business applications
Understand responsible AI use, privacy, security, and appropriate handling of company and healthcare-related information
Support TouchCare's technology controls within a healthcare environment, including HIPAA | SOC 2 | Vanta | Access Reviews | Device Compliance | Endpoint Security | SaaS Permissions | AI Governance | Audit Support
Maintain secure device and access standards
Support Vanta administration and evidence collection
Assist with SOC 2 controls and audit preparation
Conduct access reviews
Support vendor security processes
Maintain IT policies and documentation
Partner with internal and external security resources