IT Systems Support 2 (37773) (30186)

State of Montana • Helena, MT

3d • Hybrid

About The Position

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human and Community Services / Business Operations Division. This position is involved in the analysis, design, execution, and support for user acceptance testing. The testing and validation will take place in multiple IT projects, including eligibility and benefit management systems and requires overseeing execution in overlapping software development lifecycles. The System Testing and Data Analyst develops, plans, and implements test cases based on software requirements, researches ad hoc files, and reviews data and reporting logic. Serves as the first point of contact for any system issues and provides end user systems support. Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

Requirements

• General knowledge with Software Development (SDLC) processes.
• Knowledge of user acceptance testing methods as well as other information system testing techniques.
• Knowledge of eligibility and public assistance programs including TANF, SNAP and Medicaid.
• Knowledge and understanding the discipline of testing and how to effectively implement best practices and maintain a testing strategy.
• Excellent analytical, written, verbal, interpersonal communication skills.
• Ability to set-up, execute, and trouble shoot system functionality in alignment with expected test results and testing timeframes.
• Ability to support cross-functional group activities in the development and implementation of changes.
• Ability to operate a personal computer and general office equipment as necessary to complete essential functions.
• Bachelor’s degree in related degree such as information technology and human services.
• One year of experience in a public assistance field working with SNAP, TANF and Medicaid programs.
• Prior testing experience in CHIMES EA or other similar eligibility data system.
• Other equivalent combinations of education and experience may be considered on a case-by-case basis.

Nice To Haves

• Preferred experience with CHIMES EA, JIRA, and JAMA.

Responsibilities

• Analysis, design, execution, and support for user acceptance testing.
• Testing and validation in multiple IT projects, including eligibility and benefit management systems.
• Overseeing execution in overlapping software development lifecycles.
• Developing, planning, and implementing test cases based on software requirements.
• Researching ad hoc files.
• Reviewing data and reporting logic.
• Serving as the first point of contact for any system issues.
• Providing end user systems support.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level