IT Support Specialist

Kapco Career • Grafton, WI

24d • Onsite

About The Position

As an IT Support Specialist at Kapco, you’ll play a key role in keeping our people, technology, and manufacturing operations running smoothly. From troubleshooting technical challenges to supporting end users and maintaining critical systems, you’ll make a direct impact on productivity across the business. If you enjoy solving problems, helping others, and taking a hands-on approach in a fast-paced manufacturing environment, this is an opportunity to make a difference every day!

Requirements

• Associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• 1–3 years of experience in IT support or help desk.
• Proficiency with Windows operating systems and Microsoft 365.
• Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and manage competing demands in a fast-paced production environment.

Nice To Haves

• Manufacturing or industrial IT support experience preferred.

Responsibilities

• Support desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, and network issues.
• Support production PCs, scanners, label printers, and HMIs.
• Install and maintain Windows workstations, printers, and applications.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and switch connectivity.
• Support manufacturing software and production systems.
• Coordinate with managed service providers to resolve IT issues.
• Maintain IT documentation and support ticket records.
• Assist with system upgrades, equipment rollouts, and IT projects.
• Follow IT security policies and manufacturing safety requirements.

Benefits

• Medical
• Dental
• Vision Insurance
• 401K
• Profit Sharing
• Vacation
• Paid Holidays
• Onsite Wellness Center
• Gym Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree