IT Support Specialist

Amcor•New London, WI

24d

About The Position

The IT Support Specialist delivers standard IT solutions that support processes at one or more Amcor sites and typically works independently with minimal day-to-day leadership guidance. The role serves as the facility’s primary IT point of contact, managing service delivery for sites with up to approximately 1,000 PCs, servers, printers, and local network devices per FTE. The specialist manages user support processes, customer relations, and IT assets, including procurement, configuration, repairs, projects, local budget consulting, license management, security systems, and phone systems. The role provides Level 1 and Level 2 support for standard workstations and Level 3 support for server and virtualization environments. It also involves troubleshooting, coordinating with stakeholders, communicating updates about changes and projects, and providing end-user training and guidance on best practices. The position ensures site operations align with global IT standards and security policies, advises site leadership on IT matters, contributes to local IT budget input, and maintains organized computer rooms and IDFs. Coverage of critical IT issues is required 24/7 at sites when applicable.

Requirements

Technical education in computer science or equivalent experience or studies.
Ability to multitask and handle high volumes in a fast-paced, demanding environment.
Strong interpersonal and communication skills.
Strong troubleshooting skills.
Fluency in spoken and written English.
Good knowledge of configuring, managing, and troubleshooting Windows Server operating systems.
Knowledge of server virtualization.
Ability to define and check a Disaster Recovery Plan and a Business Continuity Plan.
Good knowledge of TCP/IP and basic networking.

Nice To Haves

Windows or Cisco certifications.
ITIL Foundations.
Additional language skills.
Project experience.

Responsibilities

Deliver IT services for one or more sites, supporting up to approximately 1,000 devices per FTE.
Manage site IT service delivery, user support processes, customer relations, and IT asset management.
Handle IT asset procurement, configuration, repairs, projects, local budget consulting, license management, security systems, and phone systems.
Prioritize work, troubleshoot issues, and coordinate with internal and external stakeholders using independent judgment.
Provide Level 1 and Level 2 support for standard workstation deployments and support.
Provide Level 3 support for server and virtualization environments.
Communicate updates about changes and projects and implement end-user training and best practices at sites.
Ensure operational activities comply with global IT standards and security policies, and advise site leadership on IT-related matters.
Provide input on local IT budgets in alignment with Group IT standards and cybersecurity policy.
Manage IT assets and ensure computer rooms and IDFs are organized according to local standards.
Ensure coverage of critical IT issues 24/7 at sites when applicable.
Define and check Disaster Recovery Plans and Business Continuity Plans.

Benefits

Medical, dental, and vision plans.
Flexible time off, starting at 80 hours of paid time per year for full-time salaried employees.
Company-paid holidays, starting at 8 days per year and varying by location.
Wellbeing program and Employee Assistance Program.
Health Savings Account and Flexible Spending Account.
Life insurance, AD&D, short-term and long-term disability, and voluntary benefits.
Paid Parental Leave.
Retirement Savings Plan with company match.
Tuition reimbursement, dependent upon approval.
Discretionary annual bonus program, with initial eligibility dependent upon hire date.