IT Support Specialist
Remington Hospitality•Addison, TX
•Onsite
About The Position
As our IT Support Specialist, you'll bring strong technical skills and a genuine service mindset to a hands-on, highly visible role supporting associates and executives in our corporate office. When technology isn't cooperating, you're the one people turn to. One moment you might be fixing a laptop or untangling a Microsoft 365 issue. The next, you're getting an executive ready for a big meeting or bringing a conference room back to life.
Requirements
- 2–3+ years of corporate desktop, deskside, help desk or end-user IT support experience
- Strong troubleshooting skills in a Windows and Microsoft 365 environment, with working knowledge of Entra ID, authentication and MFA
- Experience troubleshooting laptops, peripherals, printers and conference-room technology
- Experience with a ticketing or service management platform, and with remote support or monitoring and management tools
- Basic networking knowledge, including Wi-Fi, DNS and DHCP
- Genuinely enjoy helping people, and stay patient and approachable with anyone who isn't comfortable with technology
- Explain technical issues clearly, without unnecessary jargon, and are polished with executives
- Take ownership and initiative, and follow problems through to resolution
- Think creatively, stay organized and know when to ask for help or escalate
Nice To Haves
- Experience with ServiceNow and Datto RMM
- Experience with PowerShell, Power Automate or other scripting and automation tools
- Experience using AI tools for troubleshooting, research or documentation (strongly preferred)
Responsibilities
- Serve as a primary IT support resource for the corporate office and resolve tickets in ServiceNow.
- Solve everyday tech issues: Windows laptops, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers and connectivity, plus access, MFA and Microsoft Entra ID issues.
- Deliver professional, patient, high-touch support to executives and senior leaders.
- Keep conference rooms running, including Teams, displays, cameras and microphones, and have technology ready for important presentations.
- Use tools like Datto RMM to diagnose endpoint issues, and prepare or replace a laptop on short notice when needed.
- Work with our Managed Service Provider and other IT resources on escalations, and document solutions in knowledge articles.
- Fix root causes instead of repeating the same fix, and look for ways to use AI, scripting or automation.
Benefits
- Commensurate with experience, qualifications, and market alignment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
