Insurance Specialist Jobs

About The Position

Requirements

• Associate's degree, Bachelor's degree, or equivalent combination of education and experience.
• 2–5 years of software implementation, systems configuration, or related experience.
• Strong analytical and problem-solving skills.
• Ability to quickly learn and apply new technology, processes, and concepts.
• Proficiency with Microsoft Office Suite.
• Experience working with database applications and large data sets.
• Strong customer service and communication skills.
• Professional telephone and client interaction skills.
• Ability to maintain a high degree of confidentiality and discretion.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

Nice To Haves

• 2–4 years of experience in an office environment, preferably within insurance, employee benefits, human resources, or financial services.
• 1–2 years of experience with employee data file management, EDI development, or benefits administration technology.

Responsibilities

• Audit, validate, and upload data for new and existing client implementations, including moderately complex and higher-complexity projects.
• Configure and maintain new and existing EDI files using third-party software and established standard operating procedures (SOPs).
• Perform testing, auditing, and quality assurance reviews of EDI configurations to ensure accurate functionality and successful implementation.
• Interpret and follow established SOPs while contributing recommendations for process improvements and documentation enhancements.
• Build and maintain positive working relationships with clients, vendors, and carrier partners to support service excellence and client retention.
• Provide direct support to assigned clients and assist with customer service requests and issue resolution.
• Maintain working knowledge of employee benefits products, services, regulations, and technology platforms to effectively configure and test solutions.
• Conduct root cause analysis and troubleshoot data, file, and system issues.
• Serve as a subject matter resource during client meetings and implementation discussions.
• Support and mentor Analysts and Senior Analysts through training, coaching, and knowledge sharing.
• Promote teamwork, collaboration, and a positive work environment across the department.
• Ensure individual work meets quality standards and established service expectations.
• Participate in ongoing professional development and training related to industry trends, regulations, software solutions, and emerging technologies.
• Follow all departmental policies, procedures, and compliance requirements.
• Perform additional duties and special projects as assigned.

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts