Collections Specialist (Experienced)

ARMStrong Insurance Services • Metairie, LA

20d

About The Position

Brown and Joseph, part of ARMStrong Insurance Services, is seeking a Consumer Collections Specialist to support its growing team. The role involves contacting consumers about outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate account records while following company standards and regulatory requirements.

Requirements

• Previous collections or customer service experience is preferred.
• Strong communication and negotiation skills.
• Ability to remain professional and empathetic during challenging conversations.
• Basic computer proficiency and ability to learn new systems.

Nice To Haves

• Bilingual skills are a plus but are not required.

Responsibilities

• Contact consumers by phone, email, and mail regarding past-due accounts.
• Negotiate payment plans in accordance with company policies.
• Accurately document communications and account updates.
• Comply with federal and state collection laws, including the FDCPA.
• Meet performance goals and maintain high customer service standards.

Benefits

• Health, dental, vision, life, and disability coverage options.
• 401(k) retirement plan with company matching.
• Paid time off starting at 18 days per year.
• Seven standard paid holidays and two floating holidays of the employee's choice, available immediately upon hire.
• Commission and bonuses in addition to hourly compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed