Collections Specialist

Regional Finance • Greer, SC

4d • Onsite

About The Position

The Collections Specialist handles inbound and outbound customer calls to determine suitable ways to resolve delinquent accounts, using collections and workout techniques. The role provides customer service and knowledgeable responses to servicing questions, loan maintenance requests, and account concerns. It also includes evaluating and recommending loan resolution options, processing electronic payments, documenting interactions, researching issues, explaining payment histories, and identifying opportunities to cross-sell or upsell products and services. The position works in an office environment and follows scheduling guidelines and legal, corporate, and regulatory procedures.

Requirements

• At least 2 years of collections experience.
• Must pass pre-employment screening.
• Proficiency with MS Office and database software.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Working knowledge of computerized applications, including word processing, spreadsheets, email, and specialized business software.
• Communication skills to effectively identify process gaps and improvements to management.

Nice To Haves

• At least 5 years of collections experience.
• Bilingual.

Responsibilities

• Compare and evaluate loan resolution solutions and recommend options that meet customers’ needs and circumstances.
• Respond promptly and accurately to customer servicing questions and concerns.
• Assist borrowers with loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide information about products and services and pursue cross-sell or upsell opportunities.
• Document each customer interaction in the servicing system.
• Perform loan-related mathematical calculations.
• Conduct follow-up and research to ensure problems are resolved.
• Follow scheduling guidelines to maintain appropriate phone coverage.
• Comply with legal, corporate, and regulatory operational controls to protect customer assets.
• Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed